Andy Lopata and Valerie Belhassen discuss the changes that are taking place in the multi-national bank BNP Paribas. Valerie is Head of Compliance Human Resourses at BNPP and has been involved in the adaptation of working methods across countries and cultures. They look at how remote working has impacted the bank and the prospects for the future. How the bank proposes to deal with the issues that arise in the future and the pros and cons of doing that. Andy and Valerie also examine video conferencing fatigue, staff well-being when there is a lack of physical contact and the importance of trust. Valerie outlines her plan for 'smart-working'.