Community IT Voices: Kyle Mitchell, Project Coordinator

Join us for our series featuring interviews with Community IT employees. In this series, we talk about nonprofit technology career paths, career resources, skills, and certifications. We will also touch on mentoring opportunities as you start out on your career and ways to give back if you are further along. If you are wondering what it is like to work at a place like Community IT, you can learn about it here.

In today’s interview, Carolyn talks with Kyle Mitchell, Project Coordinator at Community IT. Kyle manages onboarding of new clients, which typically involves assessment and discovery, and that assessment will reveal projects that need to happen to move the client to well-managed IT. Sometimes clients have had years of underinvestment and technical debt before they partner with Community IT. 

One major change in all our lives over the past few years has been the ability to work remotely, which means IT support has to be remote as well. This puts extra pressure on the initial meetings as the clients are onboarded and get to know Community IT over video. Kyle makes sure the onboarding goes as smoothly as possible and that projects are prioritized for the clients.

"During that kickoff meeting, we can just see the stress melt away off their faces. Especially when we talk about providing them support on a day-to-day basis." 

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