COMMERCE NOW
55 episodes - English - Latest episode: over 2 years ago - ★★★★★ - 27 ratingsA Podcast dedicated to topics impacting the world of connected commerce & consumer centric solutions for banking to retail and all the payments and Fintech in between
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Episodes
The Time to Revitalize Debit Rails is Now
November 02, 2021 15:41 - 17 minutes - 12 MBSummary On this special episode of COMMERCE NOW, Steve Kremer, Director of Sales in the Payments division at Diebold Nixdorf, and Sarah Grotta, Director of Debit and Alternative Products Advisory Service at Mercator Advisory Group, sat down with PaymentsJournal to discuss the most popular payment method, both in the United States and globally: Debit. Listen in for a discussion of why modernizing debit payments is crucial in both the banking and retail sectors. Related Content: http...
Traditional Banks Are Getting a Digital Makeover
September 24, 2021 14:22 - 18 minutes - 13.7 MBSummary On this episode of COMMERCE NOW Jens Audenaert, SVP/GM of Payments at Diebold Nixdorf, and Tim Sloane, VP of Payments Innovation at Mercator Advisory Group sat down with PaymentsJournal to discuss the current trends in the banking industry and how traditional banks can use these trends to remain relevant in an industry full of new technology. Related Content: https://www.dieboldnixdorf.com/en-us/banking/insights/blog/blurring-the-line-between-transaction-and-payment https...
Know Your Shopper Types for Customer Journeys
September 10, 2021 16:21 - 17 minutes - 8.85 MBSummary: In this episode of COMMERCE NOW, Anja Popp and Bill Inzeo help you get to know your shopper types and offer the right customer journey. Related Content: https://www.dieboldnixdorf.com/-/media/diebold/files/retail/insights/mindshare-shopper-journey.pdf Related Links: https://retailexperience.store/ LinkedIn Profiles - Anja Popp Bill Inzeo Transcription: Jerry: Hello everyone and thanks for listening in. I would like to welcome today's guest...
Retail Self-Service Kiosks: Innovation Continues
August 23, 2021 18:17 - 24 minutes - 18.6 MBSummary: In this special episode of COMMERCE NOW, Elliot Maras, editor from Kiosk Marketplace and Matt Redwood, Director of Advanced Self-Service Solutions at Diebold Nixdorf discuss the continuation of innovation in retail self-service and how self-service can offer a better customer experience. Related Content: https://www.dieboldnixdorf.com/en-us/retail/solutions/self-service/innovation Related Links: Kiosk Marketplace.com - https://www.kioskmarketplace.com/podcasts/expert-of...
DN Partners with America First Credit Union
June 29, 2021 17:38 - 10 minutes - 9.2 MBSummary: In this special episode of COMMERCE NOW, we dive into the 25 year partnership Diebold Nixdorf has with America First Credit Union. Manish Choudhary the Sr. Vice President, Software for DN talks about how important connected commerce remains for banks and credit Unions. Related Content: https://www.dieboldnixdorf.com/en-us/banking/portfolio/software/payments Transcription: Mike: Welcome to our show and on today's program, we have Manish Choudhary from Diebold Nix...
Retail Mobile Technology: The Great Untapped Opportunity
May 27, 2021 15:30 - 14 minutes - 10.3 MBSummary: In this Special Podcast Zebra Technologies and Diebold Nixdorf come together to discuss how retail is being disrupted on multiple fronts while trying to meet demanding consumer expectations. Retailers need to simultaneously transform their it landscape ensure high availability, align well-orchestrated staff processes and offer the ultimate consumer experience across all channels all while trying to keep profitable. Retailers are investing in mobility solutions to ensure satisfying...
Retailers Need Modular and Flexible Self-Service Options
April 24, 2021 16:13 - 19 minutes - 12.1 MBSummary: In this episode of COMMERCE NOW we discuss how retailers need, now more than ever before, more modular and flexible software, services and systems when selecting their self-service partners. Related Content: Modularity Whitepaper Related Links: LinkedIn Profiles - Jerry Langfitt Matt Redwood DieboldNixdorf.com Transcription: Jerry Langfitt (00:16): Hi everyone. Thank you for joining us today. I would like to welcome today's guest Matt Redwood, who leads our adva...
The API Evolution
April 06, 2021 00:29 - 54 minutes - 36.2 MBSummary: In this special episode of COMMERCE NOW we team up with APIs Unplugged podcast to discuss using APIs to succeed as an incumbent in a disrupted fintech space. Related Content: The API Evolution: We’ve Reached Critical Mass APIs UnPlugged Podcast Related Links: LinkedIn Profiles - Bruce Diesel Matt McLarty Transcription: Speaker 1: 00:15 On today's special episode of Commerce Now, Bruce Diesel from Diebold Nixdorf joi...
Modernize Your C-Store Retail Network
March 15, 2021 20:00 - 30 minutes - 21.5 MBSummary: In this episode of COMMERCE NOW we discuss fuel and convenience and how things have changed and continue to change and what fuel and convenience retailers need to do to keep up with these changes. Related Content: What are your Shopper's Thinking? Nielsen Survey: Retail Personas Related Links: LinkedIn Profiles - Jerry Langfitt Reint Jan Holterman DieboldNixdorf.com Transcription: Jerry Langfitt: 00:14 Well, everyone. Thank...
Kiosks and the Self-Service Consumer Journey
March 05, 2021 15:00 - 14 minutes - 12.3 MBSummary: In this special episode, COMMERCE NOW teams up with Kiosk Marketplace to discuss Self-Service Kiosks and how they are quickly becoming ubiquitous with museums and airports using them for years and McDonald’s successful push in the QSRs industry. Now add the convergence of consumer preference for self-service, COVID related avoidance of human to human interaction and retailers automating tasks to free staff for more involved duties and you have self-service kiosks truly hitting its ...
Always-On, Always Available Retail Self-Service
February 04, 2021 13:27 - 19 minutes - 15.4 MBSummary: Consumers and retail staff alike expect an always-on retail environment with always available self-service. In this podcast, we will discuss what retailers can do to provide always-on availability in a complex retail world. Related Links: Lynn Beattie LinkedIn Profile Jerry Langfitt LinkedIn Profile Related Content: Driving Availability in a Complex Retail Environment Whitepaper Diebold Nixdorf.com/Availability Transcription: Jerry Langfitt: 00:...
Get Closer to your Banking Customers not Further Away
January 15, 2021 17:00 - 25 minutes - 22.6 MBSummary: We're living at the speed of digital banking these days, and the pandemic seems to be pushing the gas pedal to the floor. While the banking industry needs to continue to embrace digital banking, they also need to be mindful of how far to swing the pendulum to ensure they've got that equilibrium between what's best for the consumer and best for the bottom line. Related Content: Banking Predictions Blog Associated Links: Scott Anderson LinkedIn Profile Jeff Bender LinkedIn Pr...
What Can Financial Institutions Learn from Retailers
December 04, 2020 14:30 - 38 minutes - 28.7 MBSummary: On this episode, DN's Simon Powley interviews guest Peter Wannemacher a Principal Analyst at Forrester Research. They discuss what they think the banking industry can learn from the retail industry to help support branch banking. Resources: Other Podcasts you may enjoy: How to prepare your FI for a Post-Pandemic Marketplace Websites: COMMERCE NOW Podcast Diebold Nixdorf Advisory Services Guests/Host LinkedIn Profiles: Simon Powley Guest: Peter Wannemacher Transcripti...
Open Retailing - Essential for a Successful Self-Service Strategy
October 23, 2020 16:02 - 19 minutes - 15.8 MBSummary: In this podcast we will discuss how open retailing is vitally important to retailers today. The COVID-19 pandemic has created a lot of changes for retailers and we discuss the importance for retailers to change, adapt and evolve their consumer journey's as quickly as possible. Resources: Whitepaper: Open Retailing Guide Blog: The Importance of Openness in the Future of Retail Nielsen Study: Retail Personas Infographic Brochure: Understanding Why Grocery Shoppers Adopt...
REPLAY: Self-Service Retail - Shifting Expectations
September 30, 2020 16:25 - 31 minutes - 19.2 MBIn honor of International Podcast Day, enjoy a blast from the past. Back to 2018 when COMMERCE NOW podcast began. Overview: Self-service checkout technology is transforming the way Americans think about customer service. Not long ago, good customer service meant properly training sales associates to assist shoppers in need. Now, more and more companies are shifting to tech-based customer service. As of Q2 2018, 95 percent of American consumers had encountered at least one form of self...
Pulse Check on Impacts to FI's During the Pandemic
August 12, 2020 12:00 - 29 minutes - 21.2 MBSummary: In the midst of the COVID-19 pandemic, we've experienced a major shift in the industry dynamics that will fundamentally alter the economics of the financial industry and require changes in how banks and credit unions interact with their customers moving forward. On this episode we will cover how best to stabilize operations in order to take control of and execute your business continuity plan, establish a plan of action with vendors and partners, and continuously assessing your exe...
Stacking Benjamins - Fintech Friday
June 15, 2020 12:27 - 17 minutes - 14.4 MBSummary: On this episode of COMMERCE NOW, you will hear from Diebold Nixdorf CMO Devon Watson, who recently was a guest on the Stacking Benjamins podcast. Devon spoke with Joe Saul-Sehy, and was on their Friday FinTech segment, where they discussed the hottest new tech hitting your wallet, and the merchants you'll someday shop with again. Resources: COMMERCE NOW Podcast Diebold Nixdorf Devon Watson Stacking Benjamins Podcast Joe Saul-Sehy Transcription: Speaker 1: ...
How Consumer Behavior is Changing
May 15, 2020 18:22 - 20 minutes - 15.4 MBSummary: On this episode of COMMERCE NOW we will discuss how DN can help FI’s adapt and provide new – or maybe not so new technologies to help with how consumer behavior is changing. Supporting Content: Registration Link for COVID-19 upcoming May 20th Webinar COVID 19 Landing page Diebold Nixdorf Website Transcription: Jeff Bender: 00:08 Well, this is Jeff Bender. I'll be your host for today's episode of COMMERCE NOW. We really are ...
Financial Institutions are Finding New Ways to Serve Their Customers
April 16, 2020 14:33 - 9 minutes - 6.88 MBSummary: In today's podcast, our Head of Advisory Services and Consulting, Simon Powley, will touch on what FIs are doing to protect their employees, while continuing to serve their customers during COVID-19 Crisis. Replay On-Demand - April 29th Webinar: https://www.dieboldnixdorf.com/en-us/banking/insights/ondemand-webinar/whats-next-for-financial-institutions-during-the-covid-19-crisis Related Content: Diebold Nixdorf COVID-19 Web Page: Page:https://www.dieboldnixdorf.com/en-us/ab...
SMBs are the Backbone to the Global Economy
March 15, 2020 15:00 - 15 minutes - 12 MBSummary: In this podcast, we sit down with Scott Murison, Co-Owner of Wild Rock Outfitters, located in Ontario, Canada and we discuss how FI’s should consider the importance of enabling small and medium businesses to focus on their own customers by simplifying and streamlining banking – especially around cash operations - to deepen their relationships with small and medium businesses (SMBs). Related Links: Wildrock Outfitters website: https://wildrock.net Diebold Nixdorf Website: www....
The Year of Retail Self-Service
February 25, 2020 16:23 - 17 minutes - 13.7 MBSummary: Today's podcast is an oldie but goodie. A podcast we first released in May 2019 was so popular we decided to share it again! In this episode, we take you on a journey of how self-service has woven its way into so many of our daily activities from paying for gas to checking in for a flight and really what are the consumer expectations for these types of offerings. Resources: Chart your Path for Retail Growth - Connect with our Retail Experts here Blog: Retail Self-Service...
Driving Future Growth in Dubai
January 27, 2020 13:30 - 24 minutes - 17.4 MBSummary: Devon Watson, Chief Marketing Officer for Diebold Nixdorf recently traveled to Dubai UAE and sat down with the Dubai Future Foundation - a government initiative driving accelerator programs - as well as a special block chain consultant, to discuss how the region is approaching growth and innovation. Resources: Dubai Future Foundation Website Dubai Future Foundation LI page Mark Balovnev, LI Profile Educhain Website Accelliance Website Diebold Nixdorf Website Transc...
Evolving The Operational Model - Software as a Service
January 07, 2020 16:27 - 8 minutes - 8.36 MBSummary: On this podcast we discuss how to transform from traditional sourcing to an “as a service” economy. Today’s consumers expect “anytime, anywhere” access to the self-service channel, leaving financial institutions with the challenge of optimizing availability without driving up costs. For many FIs, this challenge can quickly become overwhelming. Resources: Blogs: Banking Innovation: 4 Ways You Can Make a Big Impact Quickly The Growing "XaaS" Service Economy Trend Websi...
Location and Data Boost Self-Checkout Conversions
November 26, 2019 15:49 - 23 minutes - 15.6 MBSummary: In a follow-up conversation with Karen Webster from Pymnts.com, Carl von Sydow from Diebold Nixdorf recounted that self-checkout store data is not complicated or complex — it’s pretty simple information, including time stamps, the number of items in a basket and whether certain items are age-restricted, but paying close attention to the data will ensure an optimal customer journey throughout the check-out process. Resources: Pymnts.com related articles: https://www.pymnts.co...
How Do Your Solutions Align With Financial Industry Trends?
November 19, 2019 15:00 - 33 minutes - 28 MBSummary: In this podcast we will share an interactive panel session we recorded live from Intersect 2019, our marquee partners shared how their solutions and strategies align with financial industry trends and Diebold Nixdorf’s roadmap, such as; more integrated, with devices that enable better service delivery; more available, with optimized service capabilities that enhance the customer experience; and more efficient, with tools that enable you to achieve your customer-experience objectives...
Technology Has Come A Long Way, But What does the Future Hold?
November 11, 2019 17:33 - 28 minutes - 28.5 MBSummary: Guest Ben Hammersley speaks on his take on how you need to be present today, so you can be future ready for tomorrow. Resources: Hammersley Futures Website Ben Hammersley LinkedIn Profile Diebold Nixdorf Website Transcription: Amy Lombardo: 00:14 Hello and welcome to COMMERCE NOW, your source for FinTech conversations and emerging trends. Today, I have the unique pleasure of talking with Ben Hammersley. He's a globe Trotter and an au...
It's not a Technology Issue It's a Human One
October 01, 2019 19:34 - 13 minutes - 8.53 MBWith $48b in assets, Banco Popular is the largest financial institution in assets and deposits in Puerto Rico. In this podcast, you will hear from Moisés Pena Reyes, VP, Digital Banking for the bank. Moisés is responsible for driving and managing the ongoing evolution, innovation, and strategic direction of Banco Popular’s digital banking platforms by meticulously managing their customers’ journeys via mobile, online and ATM. Hear how his unique “digital-first” approach to their transformati...
Using Data to Increase Checkout Conversions - In-Store
September 24, 2019 14:41 - 20 minutes - 16.7 MBSummary: Retailers and grocers want to streamline the in-store checkout experience and increase conversions. Diebold Nixdorf’s Carl von Sydow tells Karen Webster from Pymnts.com transaction data can help firms find the optimal checkout footprint that fits, on a case by case basis. Resources: Blogs: Relevant Retail - the New Norm Retail Self-Service: Today, it's WAY More than Self-Checkout Website: Diebold Nixdorf Previous Carl Von Sydow Podcast: Empower Your Retail Custo...
Cloud-based Banking has Come of Age
September 10, 2019 13:00 - 31 minutes - 21 MBSummary: On this episode of COMMERCE NOW, we discuss how cloud-based banking is really booming and what FIs can do to be on the front side of this upswing. Related Content: COMMERCE NOW Site Diebold Nixdorf Site Transcription: Scott Anderson: Hello again. This is Scott Anderson, your host for this episode of COMMERCE NOW. As some of you have heard, cloud-based IT is booming, even with the core applications of the banks. Scott Anderson: Although migra...
Streamlining the Store to Simplify Shopping
July 31, 2019 14:00 - 32 minutes - 23.1 MBSummary: On today's podcast, we welcome Joe Skorupa, editorial director and feature blogger for RIS News and Ensemble IQ Media Portfolio. Recently RIS News released a targeted research study and article on streamlining the store to simplify shopping. Today, we discuss this research and some of the main challenges retailers are dealing with in their shopping journey's. Resources: Infographic RIS News Targeted Research: Streamlining the Store to Simplify Shopping Blog: Retail Self...
ATM Video Teller: Is it Right for Your Financial Institution?
July 22, 2019 15:36 - 25 minutes - 18.2 MBSummary: Today, we're going to discuss when it's appropriate for FIs to implement ATM video solutions. As we all know the banking industry continues to transform and FIs have to transform along with it, but this doesn't always mean that the same solution will work for every FI. Video solutions can be tricky and may or may not be the right solution for your customers. Our panel today will discuss how you will know whether or not video is right for your environment. Related Content: Blo...
Cash Recycling: Has Positive Impacts in the Branch Environment
June 04, 2019 14:58 - 18 minutes - 17.5 MBSummary: In this podcast we discuss the utilization of self-service and teller automation technology and the implementation of recycling to drive more efficiency and to improve the overall customer and staff experience. Resources: Self-Service Reloaded Guide Diebold Nixdorf Website Blog: Rethink the ATM-Reload Your Self-Service Strategy Webinar replay COMMERCE NOW pocast website Transcription: Scott Anderson: Hello. I am Scott Anderson, senior director of Eva...
Empower Your Retail Customers
May 29, 2019 13:00 - 32 minutes - 23.5 MBSummary: Listen in as Diebold Nixdorf's Jerry Langfitt and Carl von Sydow, discuss how retailers are empowering their customers to shop and check-out the way they want, faster and without friction. Resources: Transforming Your Retail Business with DN VynamicTM Retail Suite Retail Homepage Join the StorevolutionTM Transcription: Jerry Langfitt: Hello, I'm Jerry Langfitt, and I'm your host for this episode of COMMERCE NOW. On today's podcast we welcome Diebol...
Rise of the Venture Studio
April 17, 2019 12:30 - 16 minutes - 12.5 MBSummary: In this episode of COMMERCE NOW, we are joined by Steve Gotz of Silicon Foundry, and we discuss how banks are increasingly creating new environments and structures to pursue innovative ideas and build new capabilities. We explore one specific kind of innovation structure: the Venture Studio (also known as a Company Builder). Resources: Silicon Foundry LinkedIn: Steve Gotz Twitter: @stevegotz Blog: The Rise of the Venture Studio Transcription: Amy Lombardo: ...
Moving C-Stores from A Fuel-Plus to a Plus-Fuel Model
April 04, 2019 13:09 - 22 minutes - 19.3 MBSummary: In this special episode of COMMERCE NOW, we team up with Pymnts.com's Karen Webster and Diebold Nixdorf's Uli Seeman and discuss convenience stores (C-stores) and how consumers who only ever pause for gas, and never even set foot inside the store, are a major lost opportunity for additional sales. Content: Pymnts.com Feature Article: Moving C-Stores from a Fuel-Plus to a Plus Fuel Model Blog: Three Ways to Improve Loyalty in Fuel and Convenience Transcription: Spe...
Emerging Trends in Services
March 26, 2019 13:00 - 8 minutes - 6.99 MBSummary: Devon Watson and Thomas Karakalos discuss emerging trends in retail and banking services. Resources: Blog: Services for a Connected World Diebold Nixdorf AllConnectSM Services Transforms Bankdata IT Strategy Diebold Nixdorf Website: www.dieboldnixdorf.com Podcast site: www.commercenowpodcast.com Transcription: Amy Lombardo: 00:00 This is Commerce Now. Devon Watson: 00:14 My name...
Technology Revitalization
March 12, 2019 16:00 - 18 minutes - 14.4 MBSummary: Anna Istnick, Marketing Director of Global Banking Solutions at Diebold Nixdorf discusses self-service retail banking strategies with Diebold Nixdorf’s Brand Evangelist, Scott Anderson. Resources: ATM Solution Fitness Assessment Blog: It's Time for Your ATM Solution's Annual Checkup: Take the Assessment Transcription: Anna Isnick: 00:00 Hello, and welcome to COMMERCE NOW, your source for fintech conversations, along ...
Bank Innovation in a Digital Age
February 15, 2019 15:48 - 28 minutes - 16.1 MBSummary: Banks’ investments are leaning heavily toward technology upgrades – especially those that make self-service, digital banking easier for customers, as Karen Webster with Pymnts.com discussed in a recent conversation with Diebold Nixdorf Vice President of North America Solutions Heather Gibbins. Resources: Pymnts.com Article: Diebold Nixdorf: Why Bank Branches Need to Move Beyond the Transaction Blog: Is Your Bank Embracing These Key Mega Trends Why Digital Is Import...
Retail Wrap-up 2018
January 30, 2019 14:22 - 23 minutes - 21.7 MBSummary: In today's topic we're going to discuss the very interesting year of 2018 in the retail industry and we'll talk about what's to come in the new year. Resources: Blog: How Self-Service is transforming Fast Fashion and In-Store Retail Experiences Our Mobile Shopping Innovations are headed to EuroCIS COMMERCE NOW (Diebold Nixdorf Podcast) Diebold Nixdorf Website Transcription: Amy Lombardo: 00:00 Hello and welcome to COMMERCE N...
Navigating a Complex World
January 15, 2019 17:00 - 26 minutes - 20.3 MBSummary: In this episode we'll discuss how organizations can keep up, and what is expected in order to stay ahead of their competition. Resources: Blog: Services for a Connected World Silicon Foundry LinkedIn: Steve Gotz Twitter: @stevegotz COMMERCE NOW (Diebold Nixdorf Podcast) Diebold Nixdorf Website Transcription: Amy Lombardo: 00:00 Hello again. This is Amy Lombardo, your host for this episode of COMMERC...
Security - 2018 Year-in-Review
December 05, 2018 16:23 - 20 minutes - 17.4 MBSummary: In this podcast, Scott Harroff and Dave Phister spend some time looking back on some security related topics that transpired throughout 2018. Also, they touch on a few things that you might want to think about as you're heading into 2019; how to best protect you from organized criminals attacking your ATM fleets and more so your gas pumps. Resources: Blog: Security: A Changing Industry Requires A Changed Approach COMMERCE NOW (Diebold Nixdorf Podcast) Diebold ...
Zero Trust Security
November 27, 2018 14:24 - 29 minutes - 22.4 MBSummary: In this podcast on Zero Trust security; an encore to our November 15 webinar, during which, Dave and Merritt explored the architectural concept of Zero Trust and discussed how it can be leveraged by financial institutions to gain tighter control of ATM networks. Today, we want to take a deeper dive a few of the questions we received during the live webinar and actionable outcomes to consider when it comes to applying this concept to your operations. Resources: Research Report...
All Things Connected Commerce
November 21, 2018 15:43 - 12 minutes - 13 MBSummary: Devon Watson and Michael Engel discuss all things Connected Commerce. In this episode, both touch on the unparalleled services and technology that are essential to evolve in an 'always on' and changing consumer landscape. Resources: Blog: Connected Commerce: It’s Not Just for Retailers Exploring the Path to Connected Commerce Advertorial: Michael Engel on Pymnts.com COMMERCE NOW (Diebold Nixdorf Podcast) Diebold Nixdorf Website Transcription: Dev...
Reducing ATM-Related Fraud
October 18, 2018 12:00 - 18 minutes - 13.4 MBSummary: Physical and cyber attacks against ATMs receive a lot of coverage, but they are not the only ways in which criminals can empty an ATM of cash. Transaction reversal fraud is one example of a manipulation of loopholes in transaction processing rules to steal cash, but it requires little to no tampering with the terminal. This episode will cover the latest process/communication manipulation fraud methods and news, as well as how to stop these attacks. Resources: Blog: Changin...
Human vs. Machine: How Can They Co-Exist?
October 10, 2018 16:55 - 22 minutes - 18.8 MBOverview: In this episode we will discuss how Financial Institutions can bridge the physical and digital worlds to create a convenient, unique experience for their customers. Resources: Blog: COMMERCE NOW (Diebold Nixdorf Podcast) Diebold Nixdorf Website Transcription: Amy Lombardo: 00:00 Hello again, this is Amy Lombardo, your host for this episode of COMMERCE NOW. Our title is cleverly named Human Vs. Machine: How Can They Coexist? An...
Security Management - A Changed Approach
September 25, 2018 12:00 - 10 minutes - 9.61 MBOverview: As the tax against self service endpoints evolve to be more complex, and many financial institutions struggle to keep up, there's a growing demand for security management services in the industry. In this podcast, you will hear about this trend and what it means for financial institutions. Resources: Blog: A look at how ATM security has changed … and how it hasn’t ATM Security Management: Know Your Options COMMERCE NOW (Diebold Nixdorf Podcast) Diebold Nixd...
Self-Service Retail - Shifting Expectations
September 05, 2018 12:30 - 31 minutes - 18.6 MBOverview: Self-service checkout technology is transforming the way Americans think about customer service. Not long ago, good customer service meant properly training sales associates to assist shoppers in need. Now, more and more companies are shifting to tech-based customer service. As of Q2 2018, 95 percent of American consumers had encountered at least one form of self-service retail and 49 percent used them on a weekly basis at the supermarket. In this episode, PYMNTS in collabora...
Cyber Security: It Takes More Than a Firewall
August 17, 2018 15:11 - 17 minutes - 15.3 MBPodcast Summary: No other crime is more romanticized by pop culture than the bank robbery, and no type of criminal more than the thief. Think Bonnie and Clyde, John Dillinger, the Sundance Kid and Butch Cassidy. What comes to mind? Tunneling under the bank, cracking safes, elaborate escapes, and adrenaline-filled action. However you feel about them, one thing is certain; those type of heists, no matter how notorious and exciting, are slipping in to antiquity. We’ll probably never have an...
Windows 10- An Opportunity Not An Obstacle
August 09, 2018 14:00 - 19 minutes - 12.9 MBPodcast Summary: Procrastination. It’s a mysterious, sometimes crippling force that allows us to avoid undertaking and completing important tasks. And we’re all guilty of it on some level. Sometimes it’s due to anxiety. We’re anxious about the workload, or we’re unsure how we, or others, will feel about the finished product. It can also be due to perfectionism. We expect so much of ourselves that we delay a task as long as possible because we’re scared that, once it’s completed, it won’t ...
What Jackpotting Attacks Teach Us
August 06, 2018 13:53 - 25 minutes - 19.6 MBPodcast Summary: Black box attacks. Cyber attacks. Malware. Manipulation of the hard drive. There are so many factors and variations when it comes to jackpotting attacks that it can make your head spin. These attacks are constantly evolving in their sophistication, but that doesn’t mean you should give up the security ghost. Every attack teaches us something new – from the preferred ATM target to the preferred type of malware. Studying these attacks and closely scrutinizing every aspect of...