Command Control Power: Apple Tech Support & Business Talk
332 episodes - English - Latest episode: 3 days ago - ★★★★★ - 57 ratingsSam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
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Episodes
In Memory of Charles Edge: A Conversation Revisited
April 23, 2024 12:03 - 48 minutes - 112 MBBeloved Author and Apple Authority Passes Away The Apple community mourns the loss of Charles Edge, a renowned author and expert who dedicated his career to empowering users with knowledge. Charles was a cornerstone for many Apple enthusiasts. His acclaimed book series, "Take Control of OS X Server," provided users with clear and comprehensive guidance on managing their server environments. He was also known for his ongoing work on a historical chronicle of computing, showcasing his ...
563: The Cloud is Cloudy: Why On-Premise Backup Might Be Your Sunshine
April 23, 2024 11:30 - 53 minutes - 123 MBCommand Control Power is doing live broadcasts! Become a patron today to participate in our livestreams. How do you protect domains that do not have email? Here are the key points: -Email addresses can be spoofed to appear as if they are coming from a different domain. This can be used for phishing attacks. There are several ways to protect domains without email addresses: * DMARC record: This tells email servers what to do with emails that claim to be from the domain but don't come fr...
Best Of CCP - 120: Shelley Watson of Wheelwrights, LLC - Managing Your Business
April 16, 2024 11:30 - 1 hour - 154 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
561: UniFi-ed by Chaos: Adventures in Ubiquiti Network Warfare
April 09, 2024 11:30 - 53 minutes - 123 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
560: Interview with Justin Esgar of ACES Conference - May 15th - 16th 2024
April 02, 2024 11:30 - 56 minutes - 130 MBThank you to our VIP sponsors! ▶️ New: watch on YouTube! Topics: -Today we welcome Justin Esgar of Virtual Computers and The ACES Conference. -Justin gives us his full review of Vision Pro. -Joe gets practical about flying with a Vision Pro. -Justin recommends a book called MSP Secrets Revealed (he happens to be in it as well). -He does not recommend crying while wearing a Vision Pro. -Our show now uses Streamyard, which Justin highly recommends. -ACES Conference is back...
559: Talking NSITSP with Jason Harrison of Harrison Technology Consulting
March 26, 2024 12:30 - 55 minutes - 128 MB▶️ New: watch on YouTube! Topics: -This week we welcome Jason Harrison, of Harrison Tech Consulting. -He is also heavily involved with NSITSP (National Society for IT Service Providers). -Jason takes us through the history of his consulting practice, where he handles a variety of operating systems. -We discuss how IT support is not just supporting the endpoint anymore. You have to be a security expert as well. -Jason says this is also where the NSITSP comes in. -The idea of NSI...
558: Battery Powered M4 iMac
March 19, 2024 12:30 - 59 minutes - 136 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
Best Of CCP - 401: Interview With Ryan Grimes Of My IT Indy
March 12, 2024 12:30 - 54 minutes - 125 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
556: Assume The Magic Pose
March 05, 2024 12:30 - 1 hour - 148 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
555: A Desperate Cry For Help
February 27, 2024 12:30 - 47 minutes - 109 MBTopics: -Has Sam really not backed up in an extraordinary amount of time? -This sparks a discussion about backup policies in general. -We talk about the 3-2-1 backup strategy and how relevant it still is. -Joe shares a client story about how a calendar syncing app removed calendar history. -If you’re a consultant, finding a backup service with affiliate options can be beneficial financially. -We are constantly fighting the good fight about keeping macOS and hardware up to date. ...
Best Of CCP - 361: Command Control Power "Almost Live" at ACEs 2020
February 20, 2024 12:30 - 1 hour - 70.3 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
553: The Mac at 40 With Chris Hawver, Tim Pearson, Ted Freitas & Steve Sorbo
February 13, 2024 12:30 - 57 minutes - 131 MBCelebrate 40 years of the Mac with Sam Valencia, Jerry Zigmont, and Joe Saponare, seasoned Apple Consultants Network members. These tech experts share 20+ years of experience through discussions on: solving tech support mysteries, hilarious client stories, and the Mac's impact on technology and culture. Joining them are Chris Hawver, Tim Pearson, Ted Freitas, and Steve Sorbo for a nostalgic journey.
552: Exploring Installomator with Isaac Ordonez of Mann Consulting
February 06, 2024 12:30 - 38 minutes - 87.7 MBTopics: -Today we will cover Installomator - an excellent Github project originally designed by Armin Briegel, creator of scriptingosx.com and friend of the show. -To help further that discussion, we welcome Isaac Ordonez, Director of Technology at Mann Consulting. -Isaac handles a number of different instances and has a lot of experience in Installomator. -He gives us the breakdown of how Installomator can benefit your fleet. Namely by helping to manage updates. -Starting out in h...
551: Triumphs, Twists, and Unexpected Joys
January 30, 2024 12:30 - 51 minutes - 119 MBTopics: -We have recently completed our rates survey. Stay tuned for more information. -Jerry wants to know what has changed about our businesses for the better. -Recurring fees have been a tremendous change for him. -He also purchases a 2023 Mac Mini to filter out his spam emails. He uses SpamSieve to filter out junk mail. -MacAdmins Slack has a for sale channel. -Jerry also uses the new Mac mini for home automation. -Joe & Sam discuss their automations as well. -For 2024, S...
Best Of CCP - 133: Jonathan Spiva of 74bit.com - "IT As A Service"
January 23, 2024 12:30 - 56 minutes - 59.4 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
549: Embrace The Action Button
January 16, 2024 12:30 - 52 minutes - 60.8 MBTopics: -Jerry was recently studying for the Apple Device Support Exam when he discovered Handoff was not working properly. -Handoff and Universal Clipboard are features of Apple’s Continuity. -Eventually, signing out of iCloud on both devices and signing back in corrected the issue. As an aside, he had to turn off ScreenTime in order to sign out of iCloud. -An alternative solution, via this YouTube video resolved Universal Clipboard for most by running this command: defaults write ~...
548: Interview With Chad Swarthout and Ryan Ball of Alectrona - Patch Management
January 09, 2024 12:30 - 57 minutes - 133 MBThank you to our VIP sponsors! Topics: -We are pleased to welcome back Chad Swarthout, founder & CEO of Alectrona. We also have the pleasure of welcoming Ryan Ball, Director of Engineering at Alectrona. -Chad was on the show back in 2019 -We discuss the road Alectrona has taken since back in 2019. -Chad had the insight to go fully remote and close his office prior to the pandemic of 2020. -A majority of their clients have offsite employees as well. -All of the clients Alectrona...
BEST Of CCP - 239: Joe's Super Secret Password - PSIMacRules!
January 02, 2024 12:00 - 1 hour - 62.7 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
547: Free Will vs Determinism
December 26, 2023 12:30 - 12 minutes - 28 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
546: No Thyme for Reindeer Games
December 19, 2023 12:30 - 54 minutes - 124 MB-Command Control Power has created an anonymous rates and plans survey. You can also learn more at our MacAdmins Slack channel. This will be a great way to better understand where your current rates, plans, and software stack stand in comparison with your fellow consultants. The survey can be filled out anonymously by anyone, regardless of Patreon status. We will discuss the results of this survey on an upcoming Patreon show. However, if you decide to participate in the survey, you can provi...
BEST Of CCP - 330: "A Cautionary Tale" With Richard Wingfield Of Envision Design
December 12, 2023 12:30 - 51 minutes - 118 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
544: Interview With Adam Burg - Owner Of CALSO Technologies LLC
December 05, 2023 12:00 - 46 minutes - 107 MBTopics: -This week we welcome Adam Burg, founder of CALSO Technologies and Command Control Power Patreon sponsor. -Adam shares the story of his consulting career. -CALSO is an acronym for the members of his family. -Partnering with key vendors made it simpler to manage his clients. -They manage clients as small as 2 up to 50 users. -MDM, email backup & archiving are key components to his MSP stack. -The MacAdmins Slack is a major source of help. Adam can be found as MacDadmin. ...
Best Of CCP - 246: Let Go Of My Echo
November 28, 2023 12:30 - 45 minutes - 103 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
542: Turn Off Driver Assist: A Mac-nificent Way to Personalize Your Driving Experience
November 21, 2023 12:30 - 45 minutes - 104 MBTopics: -Jerry has a client with an Acrobat Pro issue that he’s seen before. -Clients that Google answers try to offer their own advice. -Some people expect things for free. -Even with car features, some tracking features bother users. -Jerry is thrilled to have Nudge working in Addigy for managing macOS software updates. -Jerry sees an odd message that says “Failed to personalize the software update”. -In general, software updates still seems to require third party options to ...
Best Of CCP - 210: Managed Services - "A Look To The Future" withJason Harrison of Harrison Technology Consulting
November 14, 2023 11:30 - 1 hour - 159 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner
November 07, 2023 11:30 - 57 minutes - 131 MBTopics: -We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner. -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data. -macOS Big Sur started the downfall of bootable backups. -Mike talks about how that affected CCC and his customers. -We talk about Time Machine’s reliability and alternati...
Best Of CCP - Interview with Justin Maxwell of Smith.ai & Keypad
October 31, 2023 11:30 - 43 minutes - 98.8 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
538: Welcome All Pings
October 24, 2023 11:30 - 48 minutes - 112 MBTopics: -The Andy Esposito story from an ACEs conference event long ago is the gift that keeps on giving. -Jerry gives a shout out to our friends at TidBITS Content Network. -Dave Hamilton of Mac Geek Gab mentioned blazing fast ThunderBolt cables from Leirui. Available on Amazon. -Joe has some personal experience with Nudge and AppleScript automation from macsudo.com. -Joe wants to do some follow up on all the automations within Addigy…when he has time. -Sam made a mistake deploy...
Best Of CCP - 140: Tom Bridge of Technolutionary.com - Go iPad Pro or Go Home
October 17, 2023 11:30 - 55 minutes - 58.4 MBSam Valencia, Jerry Zigmont and Joe Saponare
536: The Way Of The Wanderer
October 10, 2023 11:30 - 47 minutes - 109 MBTopics: -Jerry is back from Europe and shares some of technology encounters. -Manual DNS records bit him when trying to connect to a public network. -Sam shares a tip to use captive.apple.com on a network where the captive portal won’t launch. -Jerry found a good charger for his iPhone 13 Pro. -Apple Maps for walking is fantastic according to Jerry. -The haptic notifications on Apple Watch frightens and confuses Sam. -Finally, Sam gets to talk about his new Apple Watch Ultra 2....
535: Part 2 - Interview With Lucas Acosta Founder & CEO of Foojee
October 03, 2023 11:30 - 54 minutes - 126 MBTopics: -This week we continue our conversation with Lucas Acosta of Foojee. -Sam asks Lucas about keeping that drive going. -Interesting thought - the CEO is not allowed any quarterly goals… -Identifying roles & responsibilities are crucial for Entrepreneurial Operating System (EOS) to work, keeping the visionary in check. -Lucas takes us through the level of importance of the integrator. -Burn out is a real thing. And sometimes we deserve a break after all that we put in. -C...
Best Of CCP - 196: Phil Schilmer Calls Apple Support
September 26, 2023 11:30 - 58 minutes - 61.6 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
533: Interview With Lucas Acosta Founder & CEO of Foojee
September 19, 2023 11:30 - 53 minutes - 122 MBTopics: -This week on Command Control Power, we welcome back special guest Lucas Acosta, founder & CEO of Foojee. -We recall the last time we had Lucas on, 5 years ago! -Lucas’ role has changed significantly over the years and he has moved away from the engineering role. -Foojee recently surpassed 1 million dollars in sales and recurring revenue. -The centralize their sales and have engineers in various cities. -Using the Entrepreneurial Operating System (EOS) method, they create...
Best Of CCP - 202: Live With Justin Esgar of ACES Conference & KGinger Consulting
September 12, 2023 11:30 - 41 minutes - 44 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
531: Interview With Mr. Macintosh of MrMacintosh.com
September 05, 2023 11:30 - 1 hour - 150 MBTopics: -This week we welcome the one and only Mr. Macintosh (aka Ryan). -Ryan has been around Apple products since 2010 -His first Mac was a blue & white G3 tower. -During a rough hiring time, he found an all Mac based company that hired him. -His company was then taken over by a Fortune 500 company, which provided him with great opportunities. -We talk about finding helpful forums with detailed solutions to a problem you are researching. Krypted - Charles Edge DerFlounder - ...
Best Of CCP - 168: Interview With Guillaume Gète - Consultant & DiskMaker X Developer
August 29, 2023 11:30 - 1 hour - 182 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
Best Of CCP - 035: Interview with Mike Kingsley, Kingsley MacConsulting
August 22, 2023 11:30 - 1 hour - 188 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
528: Interview With Shawn Lemon Founder at The Digital Organizer
August 15, 2023 11:30 - 46 minutes - 108 MBTopics: -This week we welcome Shawn Lemon, founder & CEO of The Digital Organizer. -Shawn was a Creative at the Apple Store for several years. -A dinner guest challenges Shawn to start his new career. -After a great start, he found himself in break/fix land for a while. -Shawn talks about the days of hard drive upgrades and rolling that into digital organization. -He stopped break/fix cold one day. -Migrating to Google Workspace and organizing data is the main focus of his curr...
Best Of CCP - 151: "Man, this MSP thing, could really be working for me!"
August 08, 2023 11:30 - 43 minutes - 99 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
526: Stay In Your Lane
August 01, 2023 11:30 - 45 minutes - 105 MBThank you to our VIP sponsors! Topics: -Jerry talks about a break/fix client that stores Time Machine backups on a Synology. -A discussion ensues about how to charge a client that needs you out of the blue and what your expertise is worth. -We get into changes in the Dropbox API and its behavior. https://help.dropbox.com/installs/macos-support-for-expected-changes -An odd issue really confounds Sam with a SonicWall firewall and Ubiquiti PoE switches. -Joe runs into a snag with d...
260: Live From ACES - "Joe Has Left The Building"
July 25, 2023 11:30 - 36 minutes - 84.2 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
Best Of CCP - 020: Client Anecdotes & Rates
July 18, 2023 11:30 - 1 hour - 151 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
523: Chrome Shaming
July 11, 2023 11:30 - 49 minutes - 114 MBTopics: -Jerry is annoyed with voice dictation, considering where we are with AI. -Sam wonders why Siri can’t send a message to a group without unlocking his iPhone. -Is privacy the cause of Siri seeming to go backwards in functionality? -Sam discovers an issue with the private MAC address feature of iPadOS and connecting to a captive portal network. https://support.apple.com/en-us/HT211227 -Some confusion ensues when discussing the privacy network features. -Joe wants to menti...
Best Of CCP 257: Interview With Lucas Acosta, CEO of Foojee Consultants in Atlanta, Georgia
June 27, 2023 11:30 - 38 minutes - 42 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
521: Moose Blows Up!
June 20, 2023 11:30 - 37 minutes - 86.2 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
520: My Precious
June 13, 2023 11:30 - 30 minutes - 33.7 MBTopics: -Jerry takes issue with the way Joe & Sam covet their calendars. -Each of us either use Calendly or Harmonizely. -We discuss the latest in Apple certifications and listing on the ACN locator. -The two courses and exams are Apple Device Support and Deployment & Management. -All of us are intrigued with Apple Messages for Business. Cost seems to be a barrier for entry. -You can have SMS hosted by a different company than you use for voice.
519: Interview With Jason Dettbarn / Founder & CEO of Addigy - Watchdog & RSR Updates
June 06, 2023 11:30 - 35 minutes - 38 MBTopics: -Jason Dettbarn, founder and CEO of Addigy joins us once again. -We dive right into updates on macOS being problematic and how Addigy deals with this issue. -With Apple’s first Rapid Security Response, they did not receive any disclosures to provide details. -Addigy released a new MDM Watchdog to mitigate macOS update issues. -Addigy made their MDM Watchdog available to everyone. -We discuss the tools that are out there that try and guide the users to updates as another a...
518: The Sin Eater
May 30, 2023 11:30 - 42 minutes - 46.6 MBTopics: -What is a sin-eater? -Jerry talked about which level of Microsoft to move to from Rackspace. -He used Emailchemy to convert the data. -Dealing with customers that purchase the wrong hardware to save a buck. -What to do when you have additional storage needs with Microsoft accounts. Jerry finds out. -After an automated Synology alert, Jerry finds out that a client moved and unplugged it without a proper shutdown. -Sam & Joe differ on their Amazon return experience at Wh...
517: Do that Hudu that you do so well
May 23, 2023 11:30 - 48 minutes - 111 MBTopics: -On a recent Patreon only show, Jerry talked about a documentation tool called Hudu. He discusses more about the ChatGPT integration. -Jerry recommends Google Bard. -Joe has a client that has a unique setup with access to their server. He uses Addigy Self Service to deploy a connection script. -Sam has been implementing Single Sign-On in more and more scenarios with his customers. -Sam found out the hard way how a content filter can block legitimate services. -We talk abo...
247: Interview with Michael Thomsen, Director, Origin84
May 16, 2023 11:30 - 49 minutes - 113 MBSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.