Fireside Chats, Episode 63: The Hospitality Grind

As we move through the years, many of us end up temporarily -- and sometimes permanently -- working in a front-facing job, whether that's at a restaurant, or in retail, or in some other capacity. But few people have to work in an environment where the quality of a customer's experience hinges on a ton of things going just right, potentially for consecutive days or weeks at a time. Today's guest is a manager at a global hotel chain, and his insight into the workings of a hotel (and the many challenges they face) offers an awesome glimpse into the world of the business and leisure traveler alike, and the challenges the hospitality industry faces in meeting the demand, and keeping that demand from slipping through their fingers in an ever-competitive (and cheapening) market.