The Voice of the Customer Creates "Needed" Coaching
Coaching Conversations in 2024
English - August 10, 2020 11:00 - 6 minutes - 4.42 MB - ★★★★★ - 219 ratingsManagement Business Careers coaching conversations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
According to an online article on www.CustomerThermometer.com the following research showed the value of a great customer experience:
54% of customers have higher expectations for customer service today compared to one year ago.
This percentage jumps to 66% for consumers aged from 18 to 34 years old.
Microsoft
Gartner predicts that 89% of businesses are expected to compete mainly on customer experience.
Gartner
Gartner have also predicted that by 2019 more than 50% of organizations will redirect their investments to customer experience innovations.
Gartner
Worldwide, 67% of people believe that customer service as a whole is improving.
Microsoft
In 2017, 64% of Americans contacted some form of customer service.
Statista
52% of people around the globe believe that companies need to take action on feedback provided by their customers.
Microsoft
Around the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand.
Microsoft
When asking consumers what impacts their level of trust with a company, offering excellent customer service is ranked number one.
Zendesk
A customer experience promoter has a lifetime value to a company that’s 600 to 1,400% that of a detractor.
Bain
34% of companies are implementing “customer journey mapping” into their customer service.
Salesforce
70% of consumers say they have already made a choice to support a company that delivers great customer service.
American Express
Service insight and knowledge is also key to a good experience according to 62% of consumers.
Welcome to Coaching Conversations
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