Measure Customer Success & Loyalty and You Now Have a Coaching Program
Coaching Conversations in 2024
English - August 02, 2020 03:00 - 5 minutes - 3.98 MB - ★★★★★ - 219 ratingsManagement Business Careers coaching conversations Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
One of the toughest things we hear in our business is often leaders will say they don't have time to coach. Think about the following-what if customer satisfaction and loyalty were going down and it required staff members to change and approve their ability to converse and interact with customers with the same managers honestly recommend not coaching because they don't have time? Customer success and loyalty metrics are a great way not only to get managers to coach but provide them targeted goals that are guaranteed to drive the business going forward. Here are some statistics from an article found on customerthermometer.com:
Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others!
Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!
In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.
Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:
https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBA
Welcome to Coaching Conversations
We have created a NEW service called Coach 2 YOU where leaders can assist short targeted 7 to 21 day programs to coach their employees without ANY of their own time to truly partner and assist in the coaching process. Get more info here: https://form.jotform.com/233504052497051
Checkout our Approachability & Coachability series where we use a webinar-based coaching approach to develop all employees to become approachable and coachable. This leads to better teamwork for leadership and organizational culture improvement
Get more info here: https://form.jotform.com/233023396805051