373. How To Get a 97% Positive Customer Satisfaction Rating as an Online Fitness Coach
Fit Pro Association
English - November 13, 2022 18:28 - 5 minutes - 9.33 MB - ★★★★★ - 26 ratingsAlternative Health Health & Fitness Business business marketing coach fitness fitnessbusiness fitnessmarketing health healthcoach onlinepersonaltrainer onlinepersonaltraining Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Not everyone has a 97% positive customer service rating after coaching over 15,000 online clients. With my knowledge, I can get you as close to a rating if not better than 97%. One of the biggest issues I see when it comes to online coaching is the onboarding process. Coaches take the wrong actions through the onboarding process that does not guarantee the client to be able to fulfill the nutrition and fitness plan they are paying for.
This commitment between the coach and client should be long-term, remember the key here is to make an impact in people's lives. Too many coaches are freestyling the way they run their communication operations. You need to have a system setup where the client knows when and what type of information they are getting. For example, on day 3 they can expect ______ and day 21 they can expect _____.
The systemization that I have implemented between myself, and my clients is the main reason why I have been able to score a 97% positive customer service rating. The effectiveness of the onboarding process is one of, if not, the most important parts of a successful relationship between a coach and client. A client needs the MOMENTUM and RESULTS right at the beginning of the relationship. If they already had these, they would not be coming to you in the first place. An effective onboarding process will not only keep the client motivated, but it will exponentially increase the chances of the client coming back to you and wanting your service.