wow - fantastic start to my day! Quick workout, stopped to do my podcast in my car and get in to do the work and Biggby coffee - their system was down... so my order and everyone's order was free!! What great service.. new owners... they are starting our right by taking care of their customers. Talk about abnormal (above normal) and being extraordinary! This was the whole message of my podcast - and I walked into it right after I did my podcast!! Amazing! The world needs more people like this. No excuses - let's take care of the customer. WOW - there will be a followup podcast to this coming up on the next show! :-)