Episode 129: Customer Experience and Digital Transformation

Cloudbusting Podcast

English - February 15, 2022 06:00 - 42 minutes - 98.1 MB - ★★★★★ - 13 ratings
Technology Business Management cloudsecurity cloud cloudadoption cloudcomputing cloudgovernance cloudmigration digitaltransformation leadership Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Episode 128: Cloud Migrations, What Have We Learned?

Next Episode: Episode 130: Diving into Kubernetes, Azure Arc & GitOps

This episode, Jez and Dave are joined by Michael Krigsman, publisher of CXOTalk, for a discussion on the impact the customer has on digital transformation. Michael emphasizes why thoroughly understanding your customer puts you in a better place to create effective products and implement ideas that ultimately result in closing sales. The more data you have on your customers, the better customer experience can be created, and the pandemic revealed many examples of this.

Give this episode a listen to find out why Michael transitioned from consulting into the podcast space and more about his thoughts on business disruption in the world today.