Clicks and Mortar
19 episodes - English - Latest episode: over 3 years ago -The podcast where small business owners and experts share ideas, solutions, and real life experiences to inspire and energize anyone who's running a business during these times of rapid change and transformation.
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Episodes
Craig Patterson Publisher of Retail-Insider.com
February 17, 2021 11:00 - 44 minutes - 61.1 MBIn this episode, our CEO Matt Crowell joins in to help with some co-hosting duties as we welcome the Publisher of Retail Insider Magazine, Craig Patterson. Retail Insider is a prominent voice in retail...offering retail news, headlines from around the world and in depth Canadian Analysis. Craig hosts the Retail Insider podcast, and works on projects with the Retail Council of Canada. We discuss: How there have been both closures and new store openings in retail through the pandemic ...
Janeen Norman of Alpine Sausage and Best of Calgary Foods
December 10, 2020 11:00 - 19 minutes - 27.3 MBIt’s a story playing out with small businesses everywhere. Rapid consumer behaviour changes combined with constant changes to governmental operating regulations has significantly impacted small business owners. While some businesses have already chosen to, or been forced to close, Janeen Norman and 23 other Calgary business owners have decided to turn their story of struggle into one of self-determination and self-empowerment by establishing an eCommerce and food delivery collective cal...
Laurel Werbeski of Escape in Caledonia
November 24, 2020 13:48 - 25 minutes - 34.5 MBRestaurants can offer pick-up and delivery options, and retailers provide eCommerce and curb side pick-up options, but what about experiential businesses like bowling alleys, theatres, and other indoor family fun centres? In this episode, you’ll meet Laurel Werbeski of Escape in Caledonia, an escape room and board game cafe in Ontario, and learn how they’re staying afloat, even amidst rolling lockdowns. Laurel shares: Escape in Caledonia’s mission How their business has changed due...
Jamie Milton of Uniglobe Carefree Travel
November 03, 2020 14:02 - 27 minutes - 38.4 MBIn this episode, you’ll meet Jamie Milton, the owner of Uniglobe Carefree Travel in Saskatoon. Jamie is a true pro in her business and I learned so much during this conversation! We dive into what it was like during those early days in March when everything was being grounded and how travel agents played a major role helping Canadian Citizens get back home before borders closed, how consumer and corporate travel has changed since then and how her business is adjusting to the times....
Dax Dasilva Founder/CEO of Lightspeed & Author of "Age of Union"
August 19, 2020 10:00 - 30 minutes - 42 MBIn this episode you’ll meet Dax Dasilva, Founder/CEO of Lightspeed, Founder of the not-for-profit organization Never Apart, and author of Age of Union. You’ll learn: What Lightspeed is and how it helps small businesses How operating a small business has changed dramatically over the past 10-15 years How consumer expectations are vastly different today Examples of Dax’s favourite small businesses in Montreal that have been innovating What small businesses owners can do to support o...
Liza Huber - Founder/CEO of Sage Spoonfuls
August 11, 2020 12:00 - 1 hour - 97.8 MBIn this episode, you’ll learn the Clicks & Mortar back story including how we were about to launch a podcast called, “Love the Grind” as the pandemic officially arrived in North America in March 2020. It was then that we saw a much greater immediate need to create a podcast that could become a helpful ideas and lessons resource for small businesses as all business scrambled to change models, stay in business and thrive. So we pivoted to launch Clicks & Mortar instead. One of the inte...
Chris Pinkerton of GetintheLoop and Patrick Gill of the Canadian Chamber of Commerce
July 28, 2020 01:31 - 37 minutes - 51.1 MBWelcome to our interview with Chris Pinkerton who is the President of GetintheLoop. Prior to GetintheLoop, Chris was Head of the Mediative Consulting Group, an award-winning digital media and research company, which was acquired by Yellow Pages in 2010. Chris has a deep understanding of the intersection of technology and small business. Also in this episode is an update from the Canadian Chamber of Commerce as their Senior Director of Tax and Financial Policy, Patrick Gill shares the r...
Justin Tisdall of Juke Fried Chicken & Beetbox
July 06, 2020 03:59 - 22 minutes - 30.5 MBRestaurateur Justin Tisdall is a partner in two restaurants in Vancouver, Juke Fried Chicken and Beetbox. In this episode Justin talks about: The early steps they took to protect their business and their customers Menu pivots and process changes they’ve made How they’ve vertically integrated by selling restaurant made products The unique ways they’ve adapted to new restaurant regulations while staying on brand What other innovative restaurants are doing in Vancouver to survive and...
Maurice Boire of BZB Test Kitchen
June 24, 2020 23:19 - 32 minutes - 44 MBWelcome to our interview with Chef and entrepreneur Maurice Boire who is a partner in BZB Test Kitchen. In this episode Maurice talks about: Their unique multi-faceted food service operation concept How they’ve rethought the food service industry The importance of selling and purchasing locally Their creative, flexible lease agreement How they were uniquely positioned when the pandemic hit The challenges traditional restaurants face with take-out and what they do differently His...
Bob Phibbs - The Retail Doctor
June 15, 2020 20:04 - 43 minutes - 59.2 MBWelcome to our interview with Bob Phibbs, the Retail Doctor. In this episode, GetintheLoop’s Founder/CEO, Matt Crowell joins me for a conversation with one of the most popular retail thought leaders in the world, Bob Phibbs - The Retail Doctor. Bob has over 400,000 followers on LinkedIn and If you’ve ever looked up retail sales training on Google, you’ve probably come across the retail doc’s website or one of the many articles or videos featuring the work he does through his online an...
Phil Taylor of the Canadian Chamber of Commerce
June 04, 2020 21:44 - 9 minutes - 13.2 MB** This episode contains Time Sensitive content that has expired as of June 12, 2020, however you can still learn about the Canadian Business Resilience Network in this episode. In this episode, Phil Taylor of the Canadian Chamber of Commerce joins us to talk about the Canadian Business Resilience Network and the 600 thousand dollar Small Business Relief Fund. Phill explains: Why the network was established The general criteria for accessing one of $10,000 grants being made availabl...
Lynn Armstrong of Zoe Shoes + Objects Part 2
June 02, 2020 23:23 - 20 minutes - 28 MBWelcome to part 2 of our interview with Lynn Armstrong of Zoe Shoes + Objects. In this episode, Lynn talks about her approach to eCommerce, the hustle and grit that’s needed to survive today, and more about how she works to create as much of her in store experience in a social distancing environment. We’re rejoining halfway through the interview for part 2 with Lynn, we’re picking up the conversation as Lynn is about to explain the role of eCommerce in her business and how she’s bring...
Lynn Armstrong of Zoe Shoes + Objects Part 1
June 02, 2020 19:05 - 33 minutes - 45.9 MBOver the next couple episodes, Lynn Armstrong, owner of Zoe Shoes + Objects in downtown Regina shares her unique perspective as a former reporter and corporate strategist on the future of retail and her own store. Lynn has a refined social media and communications philosophy and I think anyone who uses social media will find a pearl or two from that part of the interview alone. We also discuss: How retail is a mirror image of a community and society How the Coronavirus is a black swa...
Don Blevens of Baby & Me Part 2
May 13, 2020 19:41 - 24 minutes - 33 MBWelcome to part 2 of our interview with Don Blevens of Baby and Me . Don Blevens and his wife own Baby and Me, an infant to child essentials specialty retail store who made the difficult decision to close his doors to shoppers but ‘stay open’ as the Coronavirus began to impact North America. In this episode, Don goes deeper into a number of the steps he’s taken to implement an omni channel strategy over the past 6 weeks. One of the things I took away from my chat with Don, was how cu...
Don Bleven of Baby & Me Part 2
May 13, 2020 19:41 - 24 minutes - 33 MBWelcome to part 2 of our interview with Don Blevens of Baby and Me . Don Blevens and his wife own Baby and Me, an infant to child essentials specialty retail store who made the difficult decision to close his doors to shoppers but ‘stay open’ as the Coronavirus began to impact North America. In this episode, Don goes deeper into a number of the steps he’s taken to implement an omni channel strategy over the past 6 weeks. One of the things I took away from my chat with Don, was how cu...
Don Bleven of Baby & Me Part 1
May 13, 2020 18:59 - 24 minutes - 33.3 MBOver the next two episodes, Don Blevens of Baby and Me shares his Coronvirus turnaround story. His business went down 70% in March 2020, but in April they regained much of that back, and their revenues continue to climb. Any business in a situation where they are down in revenue, have had to adapt to closures and physical distancing, and have more bricks than clicks will benefit from this episode as Don shares: The concept behind his successful retail business Some of the mistakes and...
Don Blevens of Baby & Me Part 1
May 13, 2020 18:59 - 24 minutes - 33.3 MBOver the next two episodes, Don Blevens of Baby and Me shares his Coronvirus turnaround story. His business went down 70% in March 2020, but in April they regained much of that back, and their revenues continue to climb. Any business in a situation where they are down in revenue, have had to adapt to closures and physical distancing, and have more bricks than clicks will benefit from this episode as Don shares: The concept behind his successful retail business Some of the mistakes and...
Steve Collette of 3rd Degree Training and Actual Nutrition
May 04, 2020 16:52 - 33 minutes - 46.3 MBToday we talked with Steve Collette, the CEO of 3rd Degree Training and Actual Nutrition about how personal training and nutrition franchise, 3rd degree training, like many other small businesses had 4 hours to close their doors due to the Corona Virus and how they’re overcoming the odds and building their business online. Steve is upbeat and positive in the face of these challenges and has really looked for the opportunity in the crisis. Steve explains both of the franchise concepts ...
Lindsey Cybulskie of Homegrown House & Pantry
May 02, 2020 15:52 - 18 minutes - 25.4 MBIn this episode, I talk with the owner of Homegrown House & Pantry, Lindsey Cybulskie in Airdrie, Alberta about the changes she's made to her business since the Coronavirus outbreak: What she noticed in her business at the outset of the pandemic The big decision to take her business online Which multi-channel inventory system they adopted and why The process she went through to decide to temporarily close their doors and take her business online with contact-less pick up and deliver...