Clarity Compressed: Build a Better Business Through Better Brand Development
267 episodes - English - Latest episode: over 1 year ago - ★★★★★ - 18 ratingsIf you're looking for "marketing hacks" from a "guru", you're only chasing short-term results. This isn't the podcast for you. After spending 15 years building a multi-million dollar business, Paul J Daly is sharing the experiences and perspective that grew him from an entrepreneur in Upstate New York to an inspiring leader, a national speaker, and sought-after business consultant. By focusing on brand development, company culture, and crafting better marketing, Paul J Daly is leading the charge for entrepreneurs and small businesses to align their marketing, messaging, company culture, operations, leadership development, and everything in between to drive long-term success; all in the spirit of CLARITY. www.claritycompressed.com
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Episodes
What 20 Years of Entrepreneurship Has Taught Me
March 16, 2023 13:00 - 7 minutes - 5.62 MBClarity Fam, I just crossed the line on my 20th year of being an entrepreneur. It is so strange to think about how different my life was back in early 2003. I was in my first year of marriage, we were renting a small place, and I had this crazy idea that I could start and run my own company with nothing more that a "Small Business for Dummies" book and a Quickbooks CD Rom. There was no YouTube or touch screen phones, or even Facebook! It's true, I'm that old. Today I talk about one of the...
How One Person Can Make All the Difference
March 07, 2023 10:00 - 8 minutes - 6.35 MBClarity Fam, I was on a plane ride a few weeks ago that I will never forget. The leg room was tight, I had to pay for my beverage, the seat was a little more uncomfortable...and I LOVED IT. All of this was because of one woman's extra bit of empathy and attention. It reminded me how one person can make all the difference. I tell the story this week. Pursue Clarity, Paul
Why the 'best' isn't the best
February 28, 2023 10:00 - 9 minutes - 6.97 MBClarity Fam, As we roll into March, I start getting very excited about the changing of the seasons. Sure, in Upstate NY we likely have at least another 4-6 weeks where it could snow, however, I know that we are close to the nicer weather! All of this has me in the 'spring cleaning' mentality when it comes to making changes for the better and it has me thinking about how much progress is good enough. Often it is easy to let incremental improvement get overshadowed and shut down by the "bes...
Disconnecting to Reconnect
February 21, 2023 10:00 - 9 minutes - 7.35 MBClarity Fam, Aside from my Eagles losing a heartbreaker last week, it's been a really great week. Mainly due to the fact that I was disconnected. I took my family on our first intentionally disconnected vacation in quite a while. I spent 6 days unplugging from my hectic regular life and making new connections with my family. I talk about it and share some of the things I learned in this week's episode. Disconnect to reconnect and get that clarity, Paul
The Arch Enemy of the 21st Century
February 07, 2023 10:00 - 7 minutes - 5.31 MBClarity Fam, I do some of my best thinking on planes. Although I’m not built for commercial flight, (long legs, a head that wants to constantly fall forward when I fall asleep, and shoulders that constantly get bumped by the aisle walkers), it is a place where I tend to reconnect with myself. This is probably the result of being strapped down for several hours, unable to bounce around talking to people and looking for the next great opportunity. But I welcome it. Today, on a 4 hour flight...
Having the Courage to Doubt Yourself
January 31, 2023 10:00 - 6 minutes - 4.54 MBClarity Fam, I just spent 5 days at the largest gathering of Auto Dealers form across the country and in the world. I sat down with some executives for podcasts with my media company ASOTU. One conversation in particular was with an SVP with a publicly traded company. One statement he said still has me thinking 2 days later. I’ll share it with you in this episode. Pursue Clarity, Paul
How to Bring the World Closer
January 24, 2023 10:00 - 6 minutes - 4.98 MBClarity Fam, I'm about to embark on a 5 day journey with my company ASOTU to cover the largest show for Retail Auto Dealers, the NADA Show. 30k people will converge on Dallas to show and tell everything that is on the cusp of the future of automotive. But guess what... There are millions of folks who are in the industry and won't get to go and I think it's the leader's job to bring as much back as possible. Merely going isn't enough to keep your people in the loop with you. A leader needs ...
Making It Meaningful (yet again)
January 17, 2023 10:00 - 7 minutes - 5.95 MBCarity Fam, As I’m rolling into the second half of the month it’s busier than ever, but I’m more focused than ever on doing meaningful things. And I better be! Between my work with Congruent, ASOTU, and beyond there are more and more things that demand my time, contribute to my emotional state, and require me to focus. Today I give some thoughts on why it can be good to remind yourself and your team about the bad times, and I also reveal why I never got that tattoo. I hope it’s helpful o...
This Crazy Post
January 10, 2023 10:00 - 9 minutes - 7.47 MBClarity Fam, I hope your first few steps into the new year were great ones! Today I’m going to read and react to a post made by the insidehistory Instagram account that dropped a perspective bomb right on my head. In short, it tracked someone born in 1900 through all the wars, pandemics, conflicts, and crisis they would have experienced. It blew my mind. Most pertinently, it reminded me that evaluating my current situation in a much broader context whenever I think things are ‘tough’. I ...
The Big Paradigm Shift
January 03, 2023 14:00 - 9 minutes - 6.4 MBClarity Fam, It's great to see you in 2023! There is so much great energy around the new year. A fresh start. A chance to cut ties with the challenges and mistakes and get moving on those things you really wanted to do, uninhibited by the baggage. I've surely had mixed success with new year's resolutions so I've stopped making them, but I haven't stopped using the turn of the new year as a chance to boost meaningful change in my life. Today I talk about shifting the paradigm of how we loo...
Last One Of The Year? Last One Of The Year.
December 21, 2022 02:51 - 5 minutes - 3.49 MBClarity Fam, I’m sitting in Nashville Tennessee preparing for a lifestream. We’ve been working on for months. My voice is just about gone, but I wanted to take a few minutes to share my thinks and my thoughts coming out of 2022 and heading into 2023 for so many of us in this community that is in pursuit of, we’ll you know, clarity. Thank you for being part of the journey this year. I’ll be taking the week between Christmas and New Year’s off and can’t wait to see all of your bright shini...
Taking Your Kids To Work
December 13, 2022 10:30 - 9 minutes - 7.02 MBClarity Fam, Yes. It is more than ok to bring your kids to work with you. ESPECIALLY if you are traveling. This past week I had the privilege to speak to about 150 people in Princeton, NJ about the importance of their role serving people throughout the service lanes and I was able to bring my 11 year old daughter Elyse with me for the day. It was a real grinder of a day that would make any road warrior proud. 4am wake up, flight, long Uber ride in traffic, setting up in a meeting room for ...
DO Sweat the "Small Stuff”
December 06, 2022 13:52 - 7 minutes - 5.8 MBClarity fam, In 1997, the year I graduated high school, a book called "Don't sweat the small stuff" was released. And while I know the premise to not get bogged down in life with all the demanding details, I happen to think that giving more intentionality to the small stuff will yield you the best results long term. Relationships, business, finances...all of it. The trick is to give thoughtful consideration on which small stuff to focus on. I'm still working on that and hope you'll join me...
A Look Inside the Teenaged Mind
November 29, 2022 14:26 - 8 minutes - 6.67 MBClarity Fam, Today I take a moment to take a moment with my 16 year old son, Myles. Having teenaged kids is fun. It helps keep me in the loop with how the minds of the next generation are shaping up. It is also rewarding to be able to have a conversation with an almost young-adult that I had a hand in raising. (Credit my wife for most of his good traits 🙂 ) We get into pop culture and his friends' perspectives on things that may confound us grown ups. I hope it helps give you a little cla...
The Importance of Hearing Your Own Voice
November 22, 2022 13:13 - 8 minutes - 6.65 MBClarity Fam, Have you ever found yourself in the middle of a conversation where you were talking to someone when all of a sudden you realized they weren't really paying attention and you were even a little bored with what you were saying? I certainly have. This week I talk about the importance and discipline of 'hearing yourself' in real time as you are talking. Why should we expect others to hear what we have to say if we can't first listen to ourselves. I hope it brings a little perspe...
Content Communication in Palm Beach
November 15, 2022 10:00 - 9 minutes - 6.35 MBClarity Fam, I’m here in Palm Beach teaching a Creative Track and the main theme is Content Communication. That is, actually saying something that matters through your content. This doesn’t mean it can’t be fun or light, but it does mean it needs to be intentional. I get into a few different types of content and hope the energy from this show in Palm Beach connects with you wherever you are. Paul . . . pauljdaly.com Connect with Paul J Daly on LinkedIn Follow along on Instagram Follow ...
The Appreciation Gap
November 08, 2022 10:30 - 7 minutes - 5.46 MBClarity Fam, We've had one of the warmest Springs on record where I live in Syracuse, NY. It's certainly the warmest I remember in the last 20 years of living up here. There is a buzz about it. People are out more with lots of smiles and comments on how nice it is. I'm sure you can imagine. I'm pretty certain my friends who live in warmer climates who are used to this aren't experiencing the same buzz. This is why today, I'm talking about how experiencing the harder things in life are actu...
Why I Eat the Same Thing Everyday
November 01, 2022 18:00 - 9 minutes - 7.27 MBClarity Fam, Today I’m going to share some of the routines I’ve fallen into and why they are working. I’ve read about some people who simplify basic things in their lives to free up mental space for more the more complex things. Our headspace is a deplete-able asset. Every day, we only get so much. Efficiency studies show this over and over. Even our will power gets weaker as the day goes on just like a muscle you are working out. I’m not trying to be prescriptive by any means! But I am h...
Why Leadership Matters to the World Series
October 25, 2022 13:01 - 8 minutes - 6.49 MBClarity Fam, This weekend I had an ecstatic moment...for the first time in 13 years, my Phillies made it into the World Series. As I looked deeper into the leadership situation of the team, the reason for their late-season success began to look much more like an episode of Ted Lasso than they typical Philly-grit story (although it has that too). Today I talk about the leadership story behind the story that has me just as ecstatic. Maybe more so. Keep swinging and keep pursuing that CLARIT...
Unboxing Business Brand vs. Personal Brand
October 18, 2022 12:34 - 9 minutes - 7.2 MBClarity Fam, I've been seeing a lot of content regarding building a personal brand with the intention of doing business. While I'm certainly not against that, I think there is risk of turning everyone into a walking dollar sign if you aren't careful. So today I talk about my perspective on personal brand and dive into a few others I know very well...while unpacking a special item from a Macy's box. Yep. Keep creating, building, and pursuing that clarity. Paul . . . pauljdaly.com Connect ...
A Healthy Approach To Changing Seasons
October 11, 2022 09:30 - 9 minutes - 7.06 MBClarity Fam, I spent most of last week in Miami…and I wasn’t thrilled. Don’t get me wrong, I love the NAMAD family I was with, but I wasn’t happy about 85 degrees, sunny, and humid. That is primarily because October in Upstate NY is my absolute favorite time of year. It’s just invigorating! The sunny, crisp 55 degree days. The insane color painting the palette of the tree lines. The festivals, baked goods, and hints of wood burning stoves in the air is second to none. October always puts ...
Welcoming Meaningful Conflict
October 04, 2022 16:13 - 9 minutes - 7.53 MBClarity Fam, It's a picture perfect Fall in Upstate NY. It's my family's favorite time of year for sure. With all the coming and going of the season change, the holidays, and the picking up of end-of-year business, there also comes the conflict of life and relationship. I'm not a huge fan of conflict. I shy away from it typically, however, I'm learning that setting my ego and fear aside when conflict arises actually makes the it MORE likely that I will have deeper, more meaningful relatio...
The Hard Work of Meaningful Change
September 27, 2022 09:30 - 9 minutes - 7.24 MBClarity Fam, Running, gunning, funning, and everything in between. But it’s mostly the first two for a hard core entrepreneur. Many of you know what I mean. You are passionate about what you do and also passionate about keeping your family served and all the other people who depend on you in good spirits. Sometimes I have so many good things going that I get overwhelmed and my brain is in such a fog of paralysis that I can’t help anyone. Thankfully, my wife Sara saw this in my eyes and kic...
Leaving It All On The Field
September 20, 2022 09:30 - 9 minutes - 7.4 MBClarity Fam Last week I was a part of executing the largest event I've ever been a part of, ASOTU CON where hundreds of Auto Dealers and Industry Partners gathered just a mile from where I grew up in South Philly for 2 days. We laughed, cried, learned, danced, and yes, ate cheese steaks from the Geno's that was built into the venue. More than all of that, I left it all on the field. Five hours of sleep across 2 days. Not sustainable, but I'd argue that it's healthy. Pursue Clarity, Pau...
Taking Big Swings
September 13, 2022 09:00 - 10 minutes - 7.58 MBClarity Fam, Some people are wired to play it safe all the time. Some are wired to swing for the fence. I'm the latter, HOWEVER, not all the time. I'm in the midst of throwing the largest live event I've ever been a part of and it's got me thinking about the value of taking big swings. There are times to swing, and times to hold and I talk about both in todays episode. Keep swinging big and keep pursuing clarity, Paul . . . pauljdaly.com Connect with Paul J Daly on LinkedIn Follow along ...
Creating the VeeCruiser
September 06, 2022 09:00 - 9 minutes - 7.24 MBClarity Fam, Those who have been here for a while know about my relationship with Gary Vaynerchuk and his businesses because of my early involvement in his Vayner Mentors program. So I wasn't surprised when I got an email asking what the best way to trade out of the truck that Gary has been in for the last 6 years. I mean, I'm their 'car guy'. In my opinion, the Land Cruiser that has driven him over 250,000 miles and has been featured in hundreds (maybe thousands) of posts as he made conte...
New Office Swagger
September 01, 2022 12:09 - 8 minutes - 6.25 MBClarity Fam, I've been living that Dad life even in my new office space. My agency, Congruent, moved into our new building months ago. My wife Sara and I made sure all the details were in place from the neatly lined up bottled beverages in the new kitchen, to the 8' plants that separate the cafe and work space. Every meeting room had nice furniture and new TV ready to be streamed to. There is even bumpin music in the bathrooms...in stereo. However, my office was a stock room with a desk fo...
Is 'Community' The Next Buzzword
August 24, 2022 15:33 - 7 minutes - 5.4 MBClarity Fam, Just a few years ago, the word 'brand' took a hit. That's because it became a buzzword and by definition, buzzwords lose their punch. That doesn't mean that the concept is void of meaning though! Next up, the word "community". I share my thoughts in this episode. Pursue Clarity, Paul P.S. I’ve been hard at work with team ASOTU to put together what I think is going to be the best automotive conference the industry has ever seen. Check it out here . . . pauljdaly.com Connect...
What gets measured, gets improved.
August 16, 2022 09:30 - 7 minutes - 5.83 MBClarity Fam, I've been spending the last 18 months trying to figure out my sleep. Mainly, trying to feel better on less of it. That reminds me of a principle in business and in life that you can apply today in things great or small. I hope you will! Keep measuring that CLARITY, Paul P.S. I’ve been hard at work with team ASOTU to put together what I think is going to be the best automotive conference the industry has ever seen. Check it out here . . . pauljdaly.com Connect with Paul J D...
Which do you think hurts worse?
August 09, 2022 09:30 - 7 minutes - 5.7 MBClarity Fam, Last week I recorded over a dozen podcast episodes across several of my initiatives. One of which is the new Auto Collabs Podcast . (I hope you check it out!). One of our guests talked about the fact that every decision in life causes pain, regardless of the direction you take. That principle was lodged in my brain for the rest of the week so I though it would be helpful to share with you. So many times we are tempted to think that a decision can be painless, however, there i...
Getting the Groundwork Right
August 02, 2022 18:25 - 7 minutes - 5.45 MBClarity Fam Today I'm standing on a finished driveway that took longer and cost more than it should have. Or at least more than I thought it would. As I stand here on this smooth blacktop, I'm reminded of how getting the groundwork right is worth the effort and how overlaying this mentality in many areas of my life would be more than beneficial. Pursue Clarity, Paul P.S. I’ve been hard at work with team ASOTU to put together what I think is going to be the best automotive conference th...
Click Bait and Taking Risks
July 26, 2022 13:09 - 7 minutes - 5.42 MBClarity Fam, There is so much click bait in the world and the above subject line isn't that. It's true. The car I leased 3 years and 30k miles ago is only worth $3000 less than I paid for it...meaning I was able to enjoy it for only $1000 per year. The reasons for that have to do with a pandemic, supply shortages, and some fortunate timing on my end. But that isn't really what this episode is about. It's about taking risks. As I prepare to trade in my car for vehicle that Gary Vee has bee...
How To Move Forward In The Rain
July 19, 2022 09:30 - 9 minutes - 7.37 MBClarity Fam, I'm not a big F1 racing fan, but when I heard this quote from a legendary driver, I moved closer to being one. It is so easy to look at the inconvenient and challenging environments in life as nothing but problems. However, the very best operators, athletes, and entrepreneurs understand an entirely different perspective on those types of environments. Today I share a quote and the perspective that drives it. (Pun very much intended) Pursue Clarity, Paul P.S. I’ve been hard ...
AMA w/ MyOldest Kid
July 12, 2022 09:30 - 8 minutes - 6.26 MBClarity Fam, As many of you know, I run several small businesses, have four kids, and a slew of people counting on me on a regular basis. But that means, is that sometimes I have to really fight to get this podcast recorded and posted every week. I don’t know how long this podcast will go, but one thing I do know, is that this is not going to be the week that it ends! I was on my way home from work with my 15-year-old son, Myles, and an episode needed to be recorded. So I grabbed a mic, t...
Getting Your Lanes Moving In One Direction
July 05, 2022 09:30 - 8 minutes - 6.72 MBClarity Fam, For so long I heard people saying that I should focus on what I needed to STOP doing to save some time, energy, etc. Then, one day, my business coach and mentor, David Meltzer told me I was approaching that topic all wrong. This episode talks about his advice to me. I can tell you it's working. Pursue Clarity, Paul . . . pauljdaly.com Connect with Paul J Daly on LinkedIn Follow along on Instagram Follow Paul J Daly on Twitter Like Paul J Daly on Facebook
No One Is Going To Do It For You
June 28, 2022 09:00 - 7 minutes - 5.43 MBClarity Fam, There is a secret that a lot of people seem to know. Typically it's those who are successful in multiple areas of their lives. It could be business, farming, family, or volleyball. Ready? They know that no one else is going to do the work for them. So many people walk around feeling like things aren't going their way...again. Maybe they even have friends that listen empathetically and help solidify their belief in their excuses. I think that's unfortunate. Only we can choo...
Just Don't Quit
June 21, 2022 09:30 - 8 minutes - 6.76 MBClarity Fam, This week I tell a parenting story or two as I talk about the reasons a lot of people might be tempted to quit. To stop. To give up on what you've been walking towards. Sometimes the shots just keep coming one after another. Those are the moments where your character are really formed. I hope you'll lean in with me this week. Pursue Clarity, Paul . . . pauljdaly.com Connect with Paul J Daly on LinkedIn Follow along on Instagram Follow Paul J Daly on Twitter Like Paul J Daly ...
How To Care For Everyone All The Time
June 14, 2022 09:30 - 9 minutes - 7.34 MBClarity Fam, I wear my heart on my sleeve most of the time. This makes me a terrible card player and a hopefully better leader. Part of my hardwiring is to want everyone to be ok. I believe one of the primary responsibilities of a leader (especially in business) is to work to create the most opportunity for the most people. Like most things in life, that isn't always cut and dry. I talk about the in-between areas this week. What ever you do, keep serving people and keep pursuing clarity...
Being Spoiled vs Acting Spoiled
June 07, 2022 09:30 - 9 minutes - 6.99 MBClarity Fam, I hope you are enjoying the summer weather as much as I am! Let’s be honest, I live in Syracuse, NY which means that mid-70s weather = heaven. You can keep that 90 degree stuff to yourself! My family and I took the pontoon boat out for the first time last weekend. We laughed, ate, got some ice cream and then started talking about…a puppy. Yeah, I know, I’m a sucker for the pleading of Sara and the kids. I’m also glutton for punishment As my 15 year old son (who also happens...
20 Years of Marriage
May 31, 2022 19:08 - 9 minutes - 7.24 MBClarity Fam, As of today, I’ve been married for 20 years. There is FAR more to say about that than can fit in a 10-minute podcast, but here are the things that came straight to the top. Pursue Clarity, Paul
Brand Signal Fires
May 24, 2022 09:30 - 7 minutes - 5.28 MBClarity Fam, I just spend several days at the very first VeeCon. It was a first-ever activation around Gary Vaynerchuk's NFT community, VeeFriends and was meaningful in more ways than one. Although I'd love to get into the basics of crypto and NFT's, what I was really impacted by was the community element of the VeeFriends brand. The creative of every is NOT the brand, it is only the signal fire that shows the other people who feel the same about a certain topic or band or fashion where to...
Fast is a Feeling
May 17, 2022 09:30 - 9 minutes - 7.72 MBClarity Fam, I couldn't pass up the opportunity to talk about perspective when the episode number (222) can be read the same front and back. I also happen to be wearing a tshirt from one of my favorite brands "Go Fast Don't Die" on which the back reads "Speed is a number, fast is a feeling." You see, no two people have the exact same perspective. That's the beauty and curse of relationship. I'd argue it's mostly beauty, BTW. While 50 mph might feel slow to someone, it might feel lightning ...
When Your Voice Doesn’t Work
May 12, 2022 17:35 - 9 minutes - 6.51 MBThis week wasn’t going to be the week I missed a podcast…so I didn’t. After a major event the night before, I was almost voiceless and out of time, but that didn’t stop the show. All we can do is give our best effort everyday, and today, this was mine. Pursue Clarity, Paul . . . pauljdaly.com Connect with Paul J Daly on LinkedIn Follow along on Instagram Follow Paul J Daly on Twitter Like Paul J Daly on Facebook
When Things DON'T Go Your Way
May 03, 2022 09:30 - 9 minutes - 6.75 MBClarity Fam, Good morning and HAPPY MAY! I'm pretty sure I've never wished anyone a "Happy May" before, but since its the beginning of a new quarter and the weather in Upstate NY has been stunning, it seemed appropriate. This morning, however, my week was greeted with an email I didn't want. Someone whom we've been wanting to hire for a critical position in one of my companies decided not to join. Now the reasons were understandable and this person really seemed like if the situation was d...
Why Gratitude Is The Grease
April 26, 2022 09:30 - 9 minutes - 7.26 MBClarity Fam, I’m coming off an absolutely gorgeous Upstate NY weekend with my family. As we were putzing about and clearing out our old office space getting it ready for a new tenant, we were doing a lot of thinking about how we got here. There was a lot of talk about how our first company was able to stick together like it did. One of the core elements, and one of our company values was ‘gratitude’. This was far before it was a buzzword and it was anything but that in our company. Today...
That's Not Fair
April 20, 2022 12:02 - 9 minutes - 6.67 MBClarity Fam, If you spent any time around young children, you are sure to hear the phrase, "That's not fair!" before long. The concept of "fair" is one that everyone wants to a point. This is especially true in sports. Without enforced rules, the game becomes less fun for everyone. However, over-focusing on 'fairness' is the quickest way to lose in so many areas of life. The truth is that most of life isn't fair and will never be fair. This is why my wife, Sara, and I raise our kids to ne...
Movement
April 12, 2022 09:30 - 8 minutes - 6.35 MBClarity Fam, I've been loving this track, Keepin it movin by one of my favorite Hip Hop artists, Andy Mineo. Consider it the soundtrack to this episode as we talk about the concept of "movement" this week. Your relationships, business endeavors, health, and just about everything around you is in a state of movement. This means if you aren't intentional about the way you are moving, or intentional about moving at all, you are losing. All movement isn't equal, but if you don't move, your to...
Taking it out...of context
April 05, 2022 14:09 - 7 minutes - 5.44 MBClarity Fam, Let't talk about 'context'. Last week, everyone was talking about the 'slap heard round the world' as Will Smith slapped comedian Chris Rock at the Oscars. We are NOT getting into that, however, I think it is important to consider that 'context' plays an important role in how we should think about it. Actually, 'context' plays an important role in how we should think about everything, because nothing truly happens out of context. When it seems that way, I believe that we jus...
You Reap What You Sow
March 29, 2022 09:30 - 7 minutes - 5.41 MBClarity Fam, Often times we don’t need any more knowledge. No more wisdom. No more motivational quotes or insight-driven speeches. I’d argue that we’ve already heard 99% of what we need need to hear in order to do the next right thing. What we typically need, is more acknowledgement and adherence to what we’ve already learned. This week the principle of reaping and sowing was put smack in the middle of many situations in my life. Why do we so often expect one outcome when we’ve spend so...
Listening vs. Hearing
March 22, 2022 09:00 - 9 minutes - 7.22 MBClarity Fam, This past week has been one of the most personally challenging weeks I can remember. Often, the Clarity Compressed Podcast reflects what I’m working on in my own life and this week’s episode is certainly no different. There is so much more to being a “good listener” than meets the eye. In fact, to reach the actual goal of listening, which is ‘to hear’, takes maturity, experience, and real work. I’m still thinking through this, but I’m guessing that one of the primary distingu...