#8 - Crucial Conversations

CISOs often encounter situations where everyone has a different opinion, it's a high stakes decision, and emotions are running high.  These situations create crucial conversations opportunities where a CISO needs to be effective.  This podcast discusses how to turn disagreement into dialogue, surface any subject, and make it safe to discuss. Please listen as G Mark Hardy and Ross Young discuss the 8 step process from the book, "Crucial Conversations."

Get Unstuck 
Start With Heart
Master My Stories
State My Path
Learn To Look
Make IT Safe
Explore Others' Path
Move To Action

We recommend you visit the following Crucial Conversations Website to learn more https://www.vitalsmarts.com/crucial-conversations-training/

The Crucial Conversation Book can be found on Amazon https://www.amazon.com/dp/0071771328/ref=cm_sw_em_r_mt_dp_0Cj3FbY9KA429

Chapters

00:00 Introduction
02:13 How to have crucial conversations
06:14 How to make better decisions
09:54 The dangers of talking about business
14:26 The importance of clarifying what you really want
17:51 The importance of mutual respect
25:18 How to achieve a shared goal
29:11 How to partner together to stop terrorism
33:13 How to create a mutual purpose
37:08 How to speak your mind in a safe environment
40:52 The importance of being vulnerable
51:56 The importance of listening to people
54:56 How to be a successful CISO