EP1 | Brian Balfour (Reforge) - Churn is the silent killer

CHURN FM

English - March 31, 2019 17:00 - 37 minutes - 26 MB - ★★★★★ - 32 ratings
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Previous Episode: EP0 | Andrew Michael (Churn.fm) - Intro

Next Episode: EP2 | Savvas Zortikis (Viral Loops) - Winning with customer success

Brian Balfour is the founder and CEO of Reforge, previously VP of Growth at HubSpot. Today on CHURN.FM we discussed his thoughts on why retention is the one metric that rules them all, why churn is the silent killer, and what metrics you should be tracking.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.