EP 189 | Foti Panagiotakopoulos (Growth Mentor) - Doing Things That Don't Scale: How to Combat Customer Churn with

CHURN FM

English - February 08, 2023 09:00 - 31 minutes - 21.7 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 188 | Eleanor Dorfman (Retool) - Tackling churn in a downturn

Next Episode: EP 190 | Robin Singhvi (SmartCue) - How Smartcue leverages customer champions to define their product roadmap and increase retention

Today on the show we have Foti Panagiotakopoulos, co-founder and CEO at Growth Mentor.

In this episode, we talked about the origin story of Growth Mentor and his struggle trying to learn without a mentor which ultimately led to the idea of Growth Mentor.

We also discussed how their biggest channel for growth is their mentors themselves, the high-touch human model they use, and the importance of doing things that don’t scale.

We wrapped up by discussing the challenge of sorting through data to create a predictive churn model, and the importance of looking for success indicators rather than churn prevention.