EP 164 | You Mon Tsang (ChurnZero) - The evolution of focus on net revenue retention

CHURN FM

English - May 04, 2022 09:00 - 34 minutes - 23.8 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn

Next Episode: EP 165 | Lowell Ricklefs (Traction Advising) - New business VS retention: Which metric influences a company’s acquisition.

Today on the show we have You Mon Tsang, CEO, and co-founder of ChurnZero.

In this episode, You Mon shared his experience building and exiting 3 companies and the lessons he bought with him when starting ChurnZero.

We also touched on his pragmatic approach to entrepreneurship and the naming of his company. We finished off with a discussion on net revenue retention and how the market's perception has changed of this metric over time.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected]. Don't forget to follow us on Twitter.

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.