EP 162 | Romaric Philogéne (Qovery) - Building empathy by hiring your customers to run customer success.

CHURN FM

English - April 20, 2022 08:00 - 41 minutes - 28.6 MB - ★★★★★ - 32 ratings
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Previous Episode: EP 161 | James Mayes (Mind The Product) - Transitioning to a subscription-based business.

Next Episode: EP 163 | Michael Winnick (Dscout) - Creating human relationship capital to reduce churn

Today on the show we have Romaric Philogéne, Co-founder and CEO of Qovery.

In this episode, Romaric shared why his previous start-up didn’t work out and how they pivoted into Qovery, we then talked about the challenges of being a customer-centric company, and their unique approach to building their customer success team by hiring their customer personas as Customer Success representatives.

We then dove into why Qovery has minimal churn, and how they build trust with potential customers at every touchpoint by delivering upfront value.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected]. Don't forget to follow us on Twitter.