E215 | Redefining Customer Success Without Direct Engagement with Vitally's CEO, Jamie Davidson

CHURN FM

English - October 11, 2023 15:00 - 42 minutes - 28.9 MB - ★★★★★ - 32 ratings
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Previous Episode: E214 | Measurable Advocacy Strategies: Elevating Customer Success Manager Performance with Jonathan Riftin of Optimove

Next Episode: E216 | Leveraging the Jobs to be Done Framework for Customer Success with HubSpot's Daphne Costa Lopes

Today on the show, we have Jamie Davidson, CEO and co-founder of Vitally.

In this episode, Jamie shares his expertise in Customer Success and the impact of his technical background on his role.

We then discussed the evolving landscape of customer engagement and the need for customer success teams to redefine their strategies in the absence of direct communication with customers. Jamie emphasizes the importance of internal workflows, customer education, and onboarding in driving customer success.

We wrapped up with Jamie providing insights into the current market challenges, such as budget cuts and negotiations. Jamie highlights the need for customer success teams to innovate and prove their value through data-driven approaches.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Mentioned Resources:

Vitally.io Pathgather Google Loom Notion Zendesk Synthesia

Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.