ChUG Podcast #16 - In the Service of Cytometry with Ray Lannigan

ChUG in Cytometry

English - December 12, 2023 00:00 - 1 hour - 65.2 MB
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Previous Episode: ChUG Podcast #14: Cytometry on Air #3: Cell Sorting

Next Episode: ChUG Podcast #17 - Chatting Around the Dumpster Fire III - Allegedly and Presumably

We continuing our exploration of service contracts in the Flow Cytometry with none other than Ray Lannigan, formerly Vice President of Global Sales and Services at Cytek. We couldn't ask for a better guide to explain the details of service contracts form the industry point of view. Here we discuss how service contracts are priced, what kind of leverage is available to negotiate with manufacturers, the other options for those who may want to look elsewhere for service, tracking service on your instruments, rights to repairs, and many other topics.