Managing Shopify Chargebacks

For merchants making their first ventures into the waters of ecommerce, platforms like Shopify can be extraordinarily helpful. By serving as a single source solution for the biggest hurdles that new entrepreneurs face, these providers can be the deciding factor between a business idea becoming reality or not. Unfortunately, chargebacks will find Shopify merchants as surely as they will any other, and Shopify imposes some of their own requirements on the process. What do merchants need to know before they start dealing with chargebacks that come through Shopify?

Easy to set up and use, there are reportedly half a million active Shopify stores on the web, making it the third-biggest online retailer in the United States after Amazon and eBay. One of the roles Shopify can fill for merchants is as their payment gateway. That places them in the middle of all the merchants’ credit card transactions and makes them a key player in disputes and chargebacks.

In fact, Shopify will respond to the issuing bank and submit the merchant’s response in the event of a chargeback. Merchants who use Shopify must understand this and establish procedures to acknowledge and fight chargebacks from within the Shopify framework, as required, in order to stay on top of their disputes and keep chargebacks to a minimum.

Full Text:
https://www.chargebackgurus.com/blog/shopify-chargebacks

©Chargeback Gurus 2020
Production: Courtney Freeman 
Narration: Sarah Rife