Making Use of Manual Review

To protect your ecommerce business from fraudsters, you need the right tools for the job. Good fraud prevention tools can identify and screen out fraudulent transactions, but there’s always a balance to be struck. If you reject orders that come with even the smallest red flags, you might reject legitimate customers. If you’re too lenient, the anti-fraud tools can’t serve their purpose. One solution is to manually review the orders that fall into this gray area. Are manual review processes the best way for merchants stop fraud and chargebacks while minimizing the risk of turning away real customers?

When you’re trying to bring down a rising chargeback rate, one of the most persistent challenges is dealing with true fraud. While friendly fraud chargebacks can be fought and won, and merchant error chargebacks can show you where you need to improve your business operations, by the time you see a true fraud chargeback it’s too late to do anything about it. The only thing you can do to beat a true fraud chargeback is prevent the fraud before it occurs.

Tools that screen for fraud during the transaction process can identify many possible fraud indicators: mismatched addresses, suspicious IP or geolocation data, strange ordering patterns—there are all sorts of red flags you can look for, and they can vary depending on the country, industry, even the individual merchant. Anti-fraud screening tools can apply rules that look for these signs and block orders that fit certain criteria, but because of the subjective nature of interpreting certain fraud indicators, they do make mistakes sometimes.

Full Text:
https://www.chargebackgurus.com/blog/manual-review

©Chargeback Gurus 2021
Production: Tyler DeLarm
Narration: Sarah Rife