BOPUS Chargebacks Explained

Chargeback Gurus' Audio Blog

English - August 10, 2020 05:00 - 6 minutes - 4.8 MB
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It’s been a long time since anything had as big an impact on the way we shop as ecommerce. Online shopping has had a tremendous influence on consumer preferences and expectations, and physical retailers have had to make many changes and concessions to keep shoppers walking through their doors.

One such innovation is allowing customers to make a purchase online, but holding it at a retail location for pickup instead of shipping it. This practice is a hit with consumers, but it has created new opportunities for fraudsters. How is the “buy online, pick up in store” trend causing new chargeback headaches for merchants with brick and mortar stores?

Many of the friendly fraud schemes and other common chargeback scenarios we discuss are native to the online ecommerce world and don’t always translate well to the card-present shopping environment, where EMV chips, face to face interactions, signatures, and other tangible artifacts can make it harder for fraudsters and unethical consumers to get away with the exaggerated claims and falsehoods that propel so many card-not-present chargebacks through the dispute process

Full Text:
https://www.chargebackgurus.com/blog/recurring-billing-chargeback