A Merchant's Guide to MasterCard Chargebacks

 The card networks are the final authority on chargebacks. All of the rules, reason codes, and phases of the chargeback process are designed by the card networks, and when the banks can’t agree on an outcome, the card network is the final arbiter. On the surface level, chargebacks appear largely the same no matter what network you’re dealing with, but each one has different regulations and time limits. To manage your chargebacks effectively, you have to know how to play by each network’s rules. What do merchants need to know about MasterCard chargebacks?

MasterCard and Visa are the two most widely used card networks, and it’s true that their chargeback processes are pretty similar. However, ignoring the differences between card network rules can cause you to miss response deadlines, misinterpret reason codes, and submit the wrong kind of evidence in representment. There’s nothing worse than getting stuck with an avoidable chargeback, so familiarizing yourself with card network rules is an important part of your overall chargeback management strategy.

The card networks update their rules regularly in order to account for the changing landscape of eCommerce and new forms of payment card fraud. The updated guidelines they publish aren’t exactly light bedtime reading, but they’re the best source for a comprehensive overview of the rules and the latest changes.

Full Text:
https://www.chargebackgurus.com/blog/mastercard-chargeback

©Chargeback Gurus 2020
Production: Courtney Freeman 
Narration: Phil Claffey