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Transforming with our Customers
Changemakers
English - November 21, 2023 09:06 - 21 minutes - 29.9 MB - ★★★★★ - 1 ratingTechnology opensap servicesandsupport english innovation transformation businessoutcomes saps4hana sapserviceandsupport Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode Rohan Patel, Head of Product Support - Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode!
Show Notes:
In this episode Rohan Patel, Head of Product Support – Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode!
Find Rohan Patel | LinkedIn
Find Oliver Huschke | LinkedIn
Learn more about SAP Services and Support
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