The Sales Ops Effect
66 episodes - English - Latest episode: 15 days ago -Welcome to the Sales Ops Effect dedicated to helping you to achieve growth, strengthen your skills as a strategic leader and grow businesses with integrity.
Our aim is to provide you with the insights and knowledge you need to develop your skills and propel businesses forward. Get ready to unlock the potential of Sales Ops and drive sustainable growth in your business.
Ready to supercharge your sales operations skills? Visit our website today and claim your free Sales Operations Guide!
www.salesopseffect.com
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Episodes
The Sales Ops Effect Podcast - End of Season 3
April 09, 2024 12:39 - 49 seconds - 771 KBHello Sales Ops community! Thank you for tuning in and staying with us throughout Season 3 of the Sales Ops Effect podcast. We’ve reached the end, but fear not! We’ll be back in just a month with even more valuable insights into the world of Sales Operations. Have a burning topic or question? Drop them in the comments or shoot me a message – I’d love to hear from you! And if you’re craving a 1:1 directional call for direct Sales Ops insights, visit www.salesopseffect.com. Let’s keep elev...
Business Analysis with Ruth Mclees
April 02, 2024 12:00 - 25 minutes - 23 MBThe Sales Ops Effect Podcast Episode: Business Analysis with Ruth Mclees Welcome to the latest episode of The Sales Ops Effect hosted by Charlene Thompson. In this insightful discussion, Charlene sits down with Ruth McLees, an experimental landscape painter turned business analyst, to explore the intriguing intersection of art and business analysis. Throughout the episode, Ruth shares her journey from the world of fine arts to the realm of business analysis, revealing how her background ...
Why should you stand firm on the pipeline?
March 26, 2024 13:00 - 6 minutes - 6.07 MBThe Sales Ops Effect Podcast Episode: Why should you stand firm on the pipeline? In this episode of "The Sales Ops Effect," Charlene delves into the essential art of pipeline management. Charlene shares invaluable insights on leveraging win rates to shape a robust sales funnel and aligning sales cycle lengths with pipeline stages. Uncover the proactive strategies that empower strategic leaders to forecast accurately and avoid last-minute crises. With a cautionary tale on CRM reliance and...
How well did you do this quarter?
March 19, 2024 13:00 - 6 minutes - 6.14 MBThe Sales Ops Effect Podcast Episode: How well did you do this quarter? Join Charlene Thompson, MAMP, on this episode of "The Sales Ops Effect" podcast as she introduces the Impact Framework from her sales operations leadership course. With the quarter-end approaching, Charlene guides you through a simple yet powerful self-assessment tool. Explore the three key sections: Insight, Focus, and Action, and learn to rate yourself in areas such as goal clarity, communication during change, and ...
What Service Level Is Effective?
March 12, 2024 13:00 - 10 minutes - 9.23 MBThe Sales Ops Effect Podcast Episode: What Service Level Is Effective? Join Charlene Thompson, Director at Sales Ops Effect, in this episode as she explores the challenges of adapting to significant changes in sales operations. Using a real-life scenario, Charlene shares insights on maintaining perspective and avoiding overwhelm, especially when enthusiasm for a project runs high. Learn how to apply project management principles of time, cost, and quality to make strategic decisions that...
Agility V.S Chaos
March 05, 2024 13:00 - 12 minutes - 11.1 MBThe Sales Ops Effect Podcast Episode: Agility V.S Chaos In this episode, Charlene Thompson, Director at Sales Ops Effect, dives into the delicate dance between agility and chaos within sales operations. Discover practical insights as Charlene shares experiences and strategies for maintaining a balance between flexibility and structure in the ever-changing landscape of growing businesses. Join Charlene in reflecting on your own experiences and share insights into finding the right equilib...
Protect The Mission
February 27, 2024 13:00 - 8 minutes - 7.59 MBThe Sales Ops Effect Podcast Episode: Protect The Mission Welcome back! In this episode, join us as we delve into the crucial aspect of protecting the mission in project management. The focus is on preventing scope creep – the subtle expansion of project objectives that can derail the original mission. As part of the sales ops effect, Charlene guides us on the importance of maintaining clear boundaries and aligning with project goals. The episode emphasizes the need for project managers ...
Feedback from The Sales Team
February 20, 2024 13:29 - 10 minutes - 9.19 MBThe Sales Ops Effect Podcast Episode: Feedback from The Sales Team Welcome back in today's episode, we explore the art of gathering feedback from the sales team. Our host shares insights on the power of direct communication versus relying solely on higher-ups. Discover the efficiency of using surveys, with tips on question formulation and the dynamics of survey responses. Learn how to navigate team dynamics, encourage collaboration, and foster transparency in the feedback loop. The epis...
LOVE Learning
February 13, 2024 13:00 - 11 minutes - 10.7 MBThe Sales Ops Effect Podcast Sales Ops Effect Podcast Episode: Love Learning Welcome back to the Sales Ops Effect podcast! In our Valentine's Day episode, "Love Learning," we explore the joy of continuous learning and its distinction from traditional studying. As a neurodivergent individual, I share my perspective on the purpose of learning—pursuing understanding rather than memorization for external validation. I challenge the misconception that learning is limited to early education, ...
Using AI for clarity
February 06, 2024 13:00 - 9 minutes - 8.61 MBThe Sales Ops Effect Podcast Sales Ops Effect Podcast Episode: Using AI for clarity Welcome back to the Sales Ops Effect podcast. Today, we're delving into the realm of AI and its practical applications in enhancing our skills as strategic leaders. I'm your host, Charlene Thompson, and I'm excited to share two ways AI has made a significant impact on my recent endeavors. In my leadership journey, I've harnessed the power of AI for clarity and organization. Otter AI, originally a meeting...
Adapt As Needed
January 30, 2024 13:00 - 10 minutes - 9.21 MBSales Ops Effect Podcast Episode: Adapt As Needed Welcome to another episode of the Sales Ops Effect podcast, where we delve into the intricacies of sales operations and leadership. Today's topic is a common challenge that many of us face – navigating changes in plans. In the dynamic world of sales operations, adaptability is a key skill for strategic leaders. As we reflect on the past month, we acknowledge that plans can shift unexpectedly. Whether due to unforeseen circumstances or evol...
Tara Behrens on Strategic Leadership
January 23, 2024 13:00 - 36 minutes - 33.2 MBSales Ops Effect Podcast Episode: Tara Behrens on Strategic Leadership In this insightful episode, join us as we sit down with Tara Behrens, a seasoned professional with nine years of experience in running operations. The spotlight is on strategic leadership within the realm of sales operations, where Tara shares her wealth of knowledge on navigating the intricacies of this dynamic field. From her early experiences as a child learning to pivot in challenging situations to her role in mana...
Alvar Rodriguez on Communication
January 16, 2024 13:00 - 40 minutes - 37.5 MBSales Ops Effect Podcast Episode: Alvar Rodriguez on Communication In this episode of Sales Ops Effect, our hosts embark on a deep dive into the intricacies of communication within the realm of sales operations. Joining our host, 𝗔𝗹𝘃𝗮𝗿 𝗥𝗼𝗱𝗿𝗶𝗴𝘂𝗲𝘇 is a professional with experience in driving impactful changes through effective communication strategies. 𝗧𝗵𝗲 𝗦𝗮𝗹𝗲𝘀 𝗢𝗽𝘀 𝗘𝗳𝗳𝗲𝗰t is dedicated to helping individuals grow businesses. Discover a wealth of knowledge and insights to streamline processe...
Focus On You In 2024
January 09, 2024 13:00 - 8 minutes - 8.05 MBWelcome to the Sales Ops Effect Podcast! In our latest episode, "Focus on You in 2024," your host Charlene Thompson dives into the crucial aspects of setting yourself up for success this year. As we step into 2024, it's not just about the reports and deliverables; it's about defining your boundaries and ensuring a successful and fulfilling year. Charlene reflects on the challenges many of us faced in 2023 and encourages listeners to take a moment to assess what worked well and what didn'...
Is Accountability a Rarity
December 12, 2023 13:00 - 36 minutes - 33.1 MBSales Ops Effect Podcast Epsidoe: Is Accountability a Rarity In this episode of Sales Ops Effect, our hosts dive into the intricate world of accountability in the contemporary professional sphere. The lack of accountability seems to be a growing concern, and the hosts explore whether this phenomenon has intensified, especially considering the evolving work landscape post-COVID. In this episode, our host Charlene Thompson MAPM is joined by Trish Thurley, who helps learning and development ...
Preparing for Next Year
December 05, 2023 13:00 - 16 minutes - 15.2 MBSales Ops Effect Podcast Episode: Preparing for Next Year Join us in the latest episode of Sales Ops Effect as we delve into the insights gained from the challenges and triumphs of 2023. As the year comes to a close, we explore the core lessons learned, focusing on the nuanced role of Sales Ops in business growth. In this raw and candid discussion, we address the misconception that Sales Ops is solely a supportive function. While support is essential, we uncover the strategic core of Sale...
The Unexpected
November 28, 2023 13:00 - 13 minutes - 12.4 MBSales Ops Effect Podcast ep: The Unexpected ___________________________________________________ Episode Summary: In this raw and personal episode of Sales Ops Effect, the host shares a deeply human experience of facing unexpected health challenges while managing a demanding professional life. Opening up about ADHD medication shortages. The host takes listeners on a journey through the complexities of balancing personal well-being and professional commitments. You will gain practical in...
Bad Sales Manager!
November 21, 2023 13:00 - 13 minutes - 12.8 MBThe Sales Ops Effect Podcast ep: Bad Sales Managers ___________________________________________________ Episode Summary: In this episode, the host discusses how to manage sales managers who may not be following established processes effectively. They emphasize the importance of open communication and gaining buy-in from sales managers when implementing new systems. The episode suggests investigating issues by talking to the sales team and then having a calm, constructive conversati...
Firing Sales People
November 14, 2023 13:00 - 10 minutes - 9.73 MBThe Sales Ops Effect Podcast ep: Firing SalesPeople ___________________________________________________ Episode Summary: In this episode of "The Sales Ops Effect Podcast," the host discusses the challenging topic of terminating a salesperson's employment. The episode delves into situations where a salesperson actively fails to meet their job responsibilities, which can include not using the CRM system, disregarding processes, failing to attend meetings, lacking engagement, and showin...
Hiring Sales People
November 07, 2023 13:00 - 8 minutes - 7.78 MBThe Sales Ops Effect Podcast ep: Hiring SalesPeople ___________________________________________________ Episode Summary: In this episode of "The Sales Ops Effect Podcast," the host delves into the topic of hiring salespeople and how Sales Ops can play a critical role in this process. While hiring may not fall directly within the Sales Ops domain, the host emphasizes its importance in ensuring that new sales hires are not just effective but also complement the company's culture and sy...
Planning Your Career
October 31, 2023 13:00 - 13 minutes - 12.4 MBThe Sales Ops Effect Podcast ep: Planning Your Career ___________________________________________________ In this episode of "The Sales Ops Effect Podcast," the host discusses the key considerations for aligning your sales operations career with the right company and work style. They stress the importance of choosing a company that matches your values and preferences rather than just pursuing a well-paying job. The podcast explores the impact of company size on your role in sales op...
Now You're A Leader In Sales Ops
October 24, 2023 12:00 - 7 minutes - 6.88 MBThe Sales Ops Effect Podcast ep: Now you're a leader in Sales Ops! We delve into the journey of becoming a recognized leader in the world of Sales Operations. Have you ever wondered when you'll know you've truly 'made it' in Sales Ops? Our host shares their personal insights and reflections on this topic. ___________________________________________________ Meet our host, Charlene Thompson, an experienced Sales Ops professional, as they share their insights on how to lead with integri...
The Hardest Experience in Sales Ops
October 10, 2023 12:00 - 6 minutes - 5.88 MBWelcome to 'The Sales Ops Effect Podcast: ep: The Hardest Experience in Sales Ops Meet our host, Charlene Thompson, an experienced Sales Ops professional, as they share their insights on how to lead with integrity and make a real difference in the business landscape. Embark on a journey through the world of sales operations, where we discuss the toughest hurdles and share insights to overcome them. In this episode, we dive into the importance of having a roadmap in sales operations. I...
Why is Sales Ops so Great?
October 03, 2023 12:00 - 8 minutes - 7.95 MBWelcome to 'The Sales Ops Effect Podcast: ep Why is Sales Ops so great Join us as we delve into the world of sales operations, uncovering the secrets to transforming businesses and impacting lives. In each episode, we'll follow the roadmap that shows you what it takes to achieve excellence in sales operations. From the Sales Ops maturity model to strategies for growth, we've got it all covered. Meet our host, Charlene Thompson, an experienced Sales Ops professional, as they share their...
Does Sales Ops have power
September 26, 2023 12:00 - 5 minutes - 5.27 MBTune into this podcast episode to learn the art of attaining authority within sales operations. The host delves into the nuances of leading without direct control, emphasizing the importance of trust and communication. Discover how to strategically engage with department heads, secure necessary authority, and foster cross-functional alignment. Explore parallels with project management and gain insights into building influence and driving growth. Join the Sales Operations Leadership Skil...
Analysing time with a RACI
September 19, 2023 12:00 - 7 minutes - 7.1 MBDive into the world of sales operations leadership and discover the powerful RACI framework in this podcast episode. Explore how analyzing your time allocation can yield unexpected insights into task management. Learn to construct your RACI table—Responsible, Accountable, Consulted, and Informed—for tasks on different time scales. Gain clarity on responsibilities, identify areas for delegation, and leverage collaboration for efficiency. Whether you're a solo worker or manager, this episo...
Embedding Change
September 12, 2023 12:00 - 5 minutes - 4.8 MBWelcome to The Sales Ops Effect podcast previously known as Sales Ops for Small Businesses. your essential guide to excelling in sales operations. Join me as we navigate the unique challenges and opportunities in this dynamic role. In this podcast episode, delve into the world of Sales Ops and discover how success goes beyond project completion. Learn the art of change management and communication strategies that ensure your solutions make a lasting impact. Join us to elevate your Sales Op...
Sales Ops & Org Development
September 05, 2023 12:00 - 7 minutes - 6.55 MBWelcome to The Sales Ops Effect podcast previously known as Sales Ops for Small Businesses. your essential guide to excelling in sales operations. Join me as we navigate the unique challenges and opportunities in this dynamic role. Dive into the world of Sales Ops, where strategic brilliance meets seamless collaboration. In this podcast, discover how Sales Ops pros in smaller setups bridge gaps between sales and internal teams, propelling businesses to new heights. From metrics to proactive...
Empowerment in Sales Ops
August 29, 2023 12:00 - 8 minutes - 7.39 MBEmpower Your Sales Operations Journey Welcome to Sales Ops for Small Businesses podcast, your essential guide to excelling in sales operations within small businesses. Join me as we navigate the unique challenges and opportunities in this dynamic role. If you want to stay up-to-date with the latest tips and tricks in Sales Ops, follow me @salesopseffect. Don't forget to like, share, and leave any questions you have, as I'm committed to answering them all. Together, let's build a thriving S...
Correct Number of Sales Ops Staff
August 22, 2023 12:00 - 6 minutes - 6.32 MBThe Optimal Sales Operations Ratio for Small Businesses In this episode of our podcast, "Sales Ops for Small Businesses," we tackle a common question: What's the right number of sales operations professionals for your small company? . Discover why having two skilled sales operations individuals for every ten salespeople is a game-changer, ensuring streamlined processes, clear documentation, and airtight financial tracking. We emphasize the crucial role of sales operations in supporting you...
Hiring Sales Ops People
August 15, 2023 12:00 - 11 minutes - 10.6 MBWelcome to Sales Operations for Small Businesses, where in this episode we explore the art of hiring sales ops professionals, especially your first hire. As a sales ops leader, finding the right person to join your team is crucial for fostering growth and efficiency within your organization. A recent conversation with a business owner revealed how she was using Excel for forecasting but lacked the insights and tools to enhance her pipeline analysis effectively. This highlights the untappe...
Purpose In Sales Ops
August 08, 2023 12:00 - 12 minutes - 11.3 MBWelcome to Sales Ops Effect, Sales Ops for Small Businesses Podcast, where we uncover the power of purpose in small businesses. Join us as we explore the significance of Sales Operations in fostering harmony, integrity, and growth within organisations. Discover how Sales Ops can positively impact your company, making it a place where everyone thrives. Learn from real experiences and gain insights on creating a humane and successful workplace. If you're passionate about building a business...
You're Boundaries Need Maintenance
August 01, 2023 12:00 - 8 minutes - 7.39 MBWelcome back to Sales Operations for Small Businesses! Boundaries can be a real challenge, but maintaining them is crucial for a healthy work-life balance. Join us in this insightful episode as we explore the art of reinforcing boundaries without resorting to conflict. Discover how aligning your tasks and time with your values can keep your boundaries intact. Learn effective communication techniques to calmly and firmly enforce your boundaries, empowering both yourself and your colleagu...
It's Not Them It's You!
July 25, 2023 12:00 - 12 minutes - 11.2 MBHey there, podcast enthusiasts! Get ready for a powerful episode on the Sales Ops Effect Podcast called "It's Not Them, It's You"! Hosted by the Charlene Thompson, this episode is here to challenge your perspectives and empower you to take control of your personal growth journey. So, grab your headphones, find a cozy spot, and tune in to this eye-opening episode and don't forget to share it with your friends and loved ones who are ready to embark on their own personal growth journey. Let'...
Are You Afraid To Manage Your Time?
July 18, 2023 12:00 - 13 minutes - 12.7 MBWelcome to the Sales Ops Effect Podcast! In this captivating episode titled "Are You Afraid to Manage Your Time," we delve into the challenges faced by small businesses in effectively managing their time. Join us as we uncover practical strategies and insights to empower you and your business to conquer time management fears and achieve greater productivity. Don't forget to like, share, and comment on this episode! We encourage you to share any questions or concerns you have about time man...
Feeling Undervalued?
July 11, 2023 12:00 - 10 minutes - 9.72 MBWelcome to the Sales Ops Effect Podcast! In this exciting episode titled "Feeling Undervalued," we explore the challenges faced by small businesses in the sales operations realm. Join us as we uncover the strategies and insights to empower you and your business to thrive in a competitive market. Don't forget to like, share, and comment on this episode! We highly encourage you to ask any burning questions you may have about sales operations for small businesses. Your input will shape our fu...
Sales Ops vs Sales Admin
June 27, 2023 07:00 - 7 minutes - 7.28 MBIn a podcast about sales operations for small businesses, please give me a description including hashtags for an episode titled Sales Operations vs Head of Sales duties Have questions, join me live on Tuesday 27th June - register for free here https://bit.ly/SalesOpsAnswers --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
Head of Sales Ops vs Head of Sales
June 20, 2023 07:00 - 8 minutes - 8.02 MBIn this enlightening episode of our sales operations podcast, we delve into the distinct responsibilities of Sales Operations professionals and Heads of Sales within small businesses. Often, these roles can overlap or be misunderstood, leading to inefficiencies and confusion. Have questions, join me live on Tuesday 20th June - register for free here https://bit.ly/SalesOpsAnswers #SalesOperations #HeadofSales #SalesStrategy #SalesEffectiveness #OperationalExcellence #SmallBusinessGrowth #...
Underperforming sales people
June 13, 2023 07:00 - 12 minutes - 11.4 MBIn this episode of our sales operations podcast, we dive into the topic of underperforming sales people, how that effects sales ops and, discuss effective strategies to enhance their productivity and drive better results. We understand that managing a team of sales professionals can be challenging, especially when some individuals fail to meet expectations. Have questions, join me live on Tuesday 13th June - register for free here https://bit.ly/SalesOpsAnswers #SalesOperations #SalesPerf...
Can AI replace Sales Operations?
June 06, 2023 07:00 - 8 minutes - 7.37 MBIn this thought-provoking episode of our podcast, we dive into the fascinating debate surrounding the potential impact of AI on Sales Operations in small businesses. Join us as we examine whether AI could eventually replace the traditional roles and responsibilities of Sales Operations professionals. Have questions, join me live on Tuesday 6th June - register for free here https://bit.ly/SalesOpsAnswers #SalesOperations #AIinSales #SmallBusinessSales #TechInnovation #FutureofSales #SalesP...
What kind of seller are you?
May 30, 2023 07:00 - 7 minutes - 7.31 MBToday we're talking about seller types, Hunter and Farmer. What kind of seller are you? Why does it matter? Have questions? Join me on the Sales Ops Effect FREE Question and Answer session on Tuesdays - registerhere Or at SalesOpsEffect.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
What is a good sales cycle length to learn from?
May 23, 2023 07:00 - 7 minutes - 7.1 MBToday we're talking about Sales Cycle length and what is an optimal environment to learn in. Have questions? Join me on the Sales Ops Effect FREE Question and Answer session on Tuesdays starting from 23rd March - register here Or at SalesOpsEffect.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
First priority when starting a new role
May 16, 2023 07:00 - 12 minutes - 11.6 MBToday we're talking about what your first priority should be when starting a new job. Have questions? Join me on the Sales Ops Effect FREE Question and Answer session on Tuesday's starting from 23rd March - register here Or at SalesOpsEffect.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
Training for the sales team
May 09, 2023 07:00 - 10 minutes - 9.97 MBToday we're talking about planning and prioritising training for the sales team? Have questions? Join me on the Sales Ops Effect FREE Question and Answer session on Tuesday's starting from 23rd March - register here Or at SalesOpsEffect.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
A Brief interlude
March 28, 2023 07:40 - 1 minute - 1.07 MBA brief interlude in episodes as I am moving home. I'll be back in May. In the meantime you can follow me on TikTok Visit www.salesopseffect.com/library for resources --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
My Sales Ops Origin Story
March 21, 2023 08:00 - 8 minutes - 7.55 MBEveryone starts somewhere and today we talk about how I got into the wonderful world of Sales Operations. No sarcasm I do genuinely enjoy it :-) To learn more about the Sales Ops Role in a small business, download the free Sales Ops Role Model here. --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
Imposter syndrome in Sales Ops
March 14, 2023 08:00 - 8 minutes - 7.96 MBWe're talking about how imposter syndrome shows up in Sales Operations and what you can do to help yourself out of it. --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
Running Sales Ops as a business owner
March 07, 2023 08:00 - 5 minutes - 5.15 MBWe're discuss how you manage Sales Ops in your business without help if you're the business owner? Grab your free copy of the 7-Step sales funnel for small businesses/startups here https://salesopseffect.com/library --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
What is Sales Ops?
February 28, 2023 08:00 - 9 minutes - 8.35 MBA brief description about what Sales Ops actually is. Grab your free copy of the Sales Operations Role Model for professionals working in small businesses/startups here https://salesopseffect.com/library --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message
Become successful at Sales Ops for new starters
February 21, 2023 08:00 - 8 minutes - 7.82 MBWhat do you really need to know and do to be successful in Sales Ops? Let's start at the high-level in this episode. Start here with the 7-Step Sales Ops funnel for small businesses --- Send in a voice message: https://podcasters.spotify.com/pod/show/salesopseffect/message