Dealing With Difficult Customers
Career Talk: Learn - Grow - Thrive
English - May 11, 2020 04:00 - 15 minutes - 14.2 MB - ★★★★★ - 241 ratingsCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
This can be super challenging and simply just annoying.
Everyone has a customer, whether it's internal or external.
Tips:
Understand their goals/objectives
Amp up the communication
Show that you care
Help your customers reach their goals
Listen, listen, listen
Hit your goals / KPIs
Under promise, over deliver
Ask for feedback
Give feedback
Take notes
Keep critical emails
Prove you are there to help
Grant requests when you are able
Do what you say you will and follow through
Keep a level head
Don't procrastinate
Offer suggestions / make recommendations
Share examples / best practices
Don't argue or get defensive
Trust your gut
Set boundaries when needed
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We are written, produced, hosted and edited by Stephanie Dennis
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