Capital H: Putting humans at the center of work
79 episodes - English - Latest episode: 6 months ago - ★★★★★ - 40 ratingsWelcome to “Capital H,” a podcast series from Deloitte Consulting’s Human Capital practice. Hosted by Burt Rea, managing director for Deloitte Consulting LLP and General Manager of Bersin™, and David Mallon, VP and chief analyst for Bersin™, Deloitte Consulting LLP, the series explores the disruptive forces affecting the workplace, the workforce, and the changing nature of work itself. You’ll hear expert perspectives from business and industry leaders who are putting humans at the center of work. Each episode examines the evolving trends in human capital while inspiring you to learn and lead. Tune in to cultivate your own potential.
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Episodes
Quantified Organization: Skills Intelligence with ServiceNow
October 31, 2023 14:15 - 23 minutes - 53 MBIn part 1 of our two-part series on the Quantified Organization, Deloitte’s Michael Griffiths and ServiceNow’s Heather Jerrehian discuss skills intelligence. We go deeper into the ways organizations can use new sources of data and AI as they transition into being a skills-based organization.
Designing for impact: Prioritize human outcomes
October 06, 2023 13:01 - 25 minutes - 59.3 MB2023 Global Human Capital Trends in Action is a four-part series on Deloitte’s 2023 Global Human Capital Trends report. In part four, hear from report authors Christina Brodzik, Joanne Stephane, Kraig Eaton, and host and report author David Mallon on “Designing for impact: Prioritize human outcomes”
Charting a new path: Cocreate the relationship
September 05, 2023 14:09 - 47 minutes - 109 MB2023 Global Human Capital Trends in Action is a four-part series on Deloitte’s 2023 Global Human Capital Trends report. In part 3, hear from Neil Walker-Neveras, Chief Talent Officer at M&T Bank, report authors Kraig Eaton, John Forsythe, Nic Scoble-Williams, and host and report author David Mallon on “Charting a new path: Cocreate the relationship.”
Framing the challenge: Think like a researcher
August 15, 2023 14:28 - 22 minutes - 50.4 MB2023 Global Human Capital Trends in Action is a 4-part series bringing Deloitte’s 2023 Global Human Capital Trends report to life. In part 2 of the 2023 Global Human Capital Trends in Action series, you’ll hear from report co-authors David Mallon, Shannon Poynton, and Karen Weisz to discuss what it means to view decisions—especially those related to work, the workforce, and the workplace—as experiments. Tune in for this deep dive into the first of three fundamentals from Deloitte’s 2023 Glo...
New fundamentals for a boundaryless world
August 04, 2023 14:50 - 1 hour - 138 MB2023 Global Human Capital Trends in Action is a 4-part series bringing Deloitte’s 2023 Global Human Capital Trends report to life. In part 1, host and report author David Mallon is joined by Chris Ernst, CLO at Workday, to discuss what we mean by a boundaryless world. Then, hear from report authors David Mallon, Kraig Eaton, Michael Griffiths, and Nic Scoble-Williams for a deeper dive on the new fundamentals needed to navigate a boundaryless world.
People analytics operations—Planning for long-term success (Part 3)
January 19, 2023 17:14 - 17 minutes - 39.3 MBTransforming the employee experience in your company into a more human one that enhances the meaning people find in their work is a competitive advantage that’s tough to beat. But capturing that advantage is a challenge few companies have met. In part 3 of our three-part series with One Model, host David Mallon, Deloitte’s Bill Docherty, and guest Nicholas Garbis discuss best practices for long-term success in organizations’ people analytics journeys.
People analytics execution—Building the capability (Part 2)
January 04, 2023 15:37 - 22 minutes - 51.4 MBTransforming the employee experience in your company into a more human one that enhances the meaning people find in their work is a competitive advantage that’s tough to beat. But capturing that advantage is a challenge few companies have met. In part 2 of our three-part series with One Model, host David Mallon, Deloitte’s Bill Docherty and guest Nicholas Garbis discuss what organizations can do to turn their people analytics vision into a reality.
People analytics strategy—Building the foundation (Part 1)
December 16, 2022 17:00 - 22 minutes - 51.6 MBTransforming the employee experience in your company into a more human one that enhances the meaning that people find in their work is a competitive advantage that’s tough to beat. But capturing that advantage is a challenge few companies have met. In part 1 of our three-part series with One Model, host David Mallon, Deloitte’s Bill Docherty, and guest Nicholas Garbis lay the groundwork for creating an effective people analytics strategy.
The journey to 2030: Choosing the human agenda
November 28, 2022 17:34 - 34 minutes - 79.3 MBThe decade that began in 2020 is not the one people expected and planned for in 2019. The world has been plunged into an age of instability and profound discontinuity that holds both extraordinary opportunities and unprecedented challenges, all while reshaping the business landscape in ways that are deep, structural, and enduring. In this episode, host Burt Rea is joined by Yves Van Durme and Jeff Schwartz from Gloat, to discuss Deloitte’s recently released ‘The journey to 2030: Choosing the...
People management and the new world of work with Visier
November 09, 2022 15:31 - 26 minutes - 60.3 MBEpisode description (500 characters max with spaces) We are on the verge of a new era in decision making that promises unprecedented access to insights. But how does this new decision intelligence apply to our leaders? In this episode, host David Mallon is joined by Andrea Derler at Visier and Eric Bokelberg at Deloitte to answer questions like “What exactly is a leader in a world of experiments?” and “How can data serve our leaders in this new world of work?”
Navigating talent challenges of today while building a profession for tomorrow
November 07, 2022 13:52 - 39 minutes - 91.4 MBHost Burt Rea interviews Deloitte’s Lara Abrash and Steve Kimble on evolving talent models to meet the needs of the workforce of today and in the future. This episode also covers the creation and launch of Deloitte’s MADE Commitment.
Knowledge dimensions: The many factors of knowledge management in the age of disruptive work
October 26, 2022 14:44 - 30 minutes - 69.7 MBIn order to keep up and even stay ahead of the competition, organizations have to change the very nature of how they think about the concept of “work” from static, predictable jobs to assembling the right skills together with agility to achieve the outcome of the moment. In a conversation with Deloitte’s Steve Lancaster-Hall, Dell’s Bruce Sanchez and eGain’s Ashu Roy, explore the challenges of knowledge management in an age of disruption from three unique perspectives.
The Great Reimagination in Human Capital: What’s ahead for 2022 and beyond
June 01, 2022 11:00 - 28 minutes - 65.4 MBHow will organizational leaders prepare for the next horizon and start to completely reimagine work, the workforce, and the workplace? In this episode, Michael Stephan, Deloitte’s US Human Capital Leader, is joined by Cynthia Bowman, Chief Diversity and Inclusion and Talent Acquisition Officer and Bank of America. This discussion will focus on what’s ahead for 2022 and beyond for HR and human capital leaders—specifically the importance of doubling down on the social enterprise and DEI efforts.
Workforce Experience by Design
April 19, 2022 14:00 - 34 minutes - 78.8 MBToday, nearly every organization is grappling with how to transform the experiences their workers have every day. Employers winning in today’s hypercompetitive market deeply understand their workers, declare what they stand for as employers, and then live up to those expectations. Deloitte’s Colleen Bourdeaux and Courtney Sherman are joined by Ramondy Thermidor from Memorial Sloan Kettering Cancer Center on how leaders can use human-centered design thinking that places the worker at the center.
The great resignation: On the horizon today
February 11, 2022 11:24 - 35 minutes - 80.6 MBTo prepare for a future in which crisis is business as usual, companies have an opportunity now to shift their thinking about talent and many aspects of work. Today’s senior executives are struggling with an urgent talent crisis: the Great Resignation. How can leaders handle the present, while also preparing for the future? In this episode, host David Mallon is joined by Jonathan Pearce and Nic Scoble-Williams to discuss what’s on the horizon today for HR and Human Capital leaders.
The Skills-Based Organization
December 09, 2021 12:55 - 36 minutes - 83.8 MBBusiness leaders have the opportunity to redesign strategies and operating models, placing skills at the center of talent practices rather than the traditional job-focused mentality. Michael Griffiths, Deloitte’s lead for Learning Consulting practice, discusses skills-based organizations with Julie Dervin, who has been leading a skills-based transformation at Cargill, and John Boudreau, an academic thought leader who is consistently at the leading edge of bringing talent to the strategy table.
Digital Workplace: A Market Evolution and Vendor Perspective
November 19, 2021 14:00 - 17 minutes - 41.1 MBOrganizations must create an intentional tech mix based on desired experiences and business outcomes in a rapidly evolving landscape. In part 2 of our Digital Workplace series, Deloitte’s John Brownridge and Chris Havrilla discuss trends in the digital workplace and the landscape and considerations of how organizations can create an intentional technology mix based on desired experiences and business outcomes in a rapidly evolving landscape.
The Digital Workplace Journey
November 19, 2021 13:00 - 21 minutes - 50 MBThere has been a historic shift in the future of work. Since the onset of the pandemic, many have hailed the digital workplace as a solution to everything from business continuity to workforce engagement and retention. Organizations are betting big on virtual and hybrid work as the new ways of working. In part 1 of our Digital Workplace series, we analyze today’s digital workplace landscape.
2021 Global Human Capital Trends Special Report: Part 2
September 21, 2021 15:03 - 17 minutes - 40.4 MBThe pandemic strained and tested the worker-employer relationship. This special report explores one central question: How might the worker-employer relationship evolve to meet the opportunities and challenges of the future? Going forward, employers should prepare for multiple futures of the evolving employer-worker relationship. In part 2 of our 2021 Global Human Capital Trends Special Report series, co-hosts Bert Rea & David Mallon reflect on part 1 and discuss response strategies.
2021 Global Human Capital Trends Special Report: Part 1
September 21, 2021 15:03 - 28 minutes - 65.1 MBThe pandemic strained and tested the worker-employer relationship. This special report explores one central question: How might the worker-employer relationship evolve to meet the opportunities and challenges of the future? Going forward, employers should prepare for multiple futures of the evolving employer-worker relationship. In part 1 of our 2021 Global Human Capital Trends Special Report series, we’ll hear from report authors Kraig Eaton and Nic Scoble-Williams, along with host Tanya Ott.
The future of work in a post-pandemic world
May 28, 2021 11:00 - 30 minutes - 70.6 MBThe COVID-19 pandemic brought on the future of work in accelerated bursts and swept in sooner than expected, creating an urgent need for new maps, new mindsets, and new strategies. In this episode, we assembled a roundtable of Deloitte Human Capital leaders to help us understand the future of work in a post-pandemic world armed with a human approach and an enterprise mindset.
Beyond reskilling
May 21, 2021 16:00 - 46 minutes - 106 MBCOVID-19 pushed organizations to challenge their workers to expand their roles to anything that needed to be done; workers were able to rise to the challenge. The workforce adapts more dramatically than many would have expected when faced with so many new challenges. In this episode, we’ll hear from Barbry McGann, executive director of the office of CHRO Solution Marketing at Workday, about how she has seen organizations and workers increase the ability to adapt and reskill.
Governing workforce strategies
May 14, 2021 11:00 - 37 minutes - 86.8 MBCOVID-19 was a rude awakening for workforce strategy planners. It quickly became very clear that retrospective metrics and measurements that describe the workforce’s current state severely limit an organization’s ability to survive disruption—let alone thrive in it. In this episode, we’ll examine results from the 2021 Deloitte Global Human Capital Trends survey and learn why 47% of executives said they will undertake multiple scenario planning more often in the future.
Superteams: Where work happens
May 07, 2021 11:00 - 54 minutes - 124 MBIt isn’t news that new technological advancements are disrupting the world of work. However, the view of how technology fits into work has traditionally been narrowly focused on technology as a tool and enabler. But this approach is starting to change; more organizations are constructing “superteams” that integrate technology as part of the team to fundamentally rearchitect work. In this episode, we’ll hear from Bruce Sanchez, the Global Lead of Sales Learning & Development Technology at Dell.
Leading the shift from survive to thrive
April 23, 2021 11:00 - 26 minutes - 61 MBThe human and economic impacts of COVID-19 forced all organizations to enact radically new ways of working and operating. Organizations responded to a sudden, unforeseen crisis that changed and confounded efforts to predict and plan for events. Having a plan to deal with the unexpected isn’t all organizations need in such times. Even more mission-critical is a fundamental mindset shift from surviving to thriving.
Sneak peek at Season 7
April 16, 2021 11:00 - 2 minutes - 5.09 MBCOVID-19 proved that people and organizations are capable of tremendous growth in a crisis. Now, the challenge for many organizations will be to sustain this momentum and discover new ways to thrive in the long term, even as disruption constantly resets the path forward. In Season 7 of Capital H, we dive deeper into these topics and chapters in our 2021 Global Human Capital Trends report to explore how organizations can bring out the human strengths that make organizational thriving possible.
The evolution of transformation
December 18, 2020 12:00 - 35 minutes - 80.3 MBIn today’s disruptive environment, are organizations evolving past traditional large-scale transformation? We see it time and time again. After inserting the plans, processes, and people into transformation efforts, organizations are often conforming to a vision that’s already obsolete. Today we explore how organizations can build resilience to help preempt the need for transformations and how we can synchronize work, the workforce, and the workplace to be in a continuous state of agility.
Cultivating resilience through a growth mindset
December 11, 2020 14:32 - 58 minutes - 80.5 MBDo you believe that human characteristics and abilities can grow and change over time? If you do, you hold what is called a growth mindset. In this episode, we discuss how a growth mindset can shape individual beliefs and behavior. We also explore how growth mindsets can be cultivated in an organizational context to improve culture, performance, and diversity, equity, & inclusion.
Building a Resilient Workforce Through Opportunity
December 04, 2020 05:34 - 37 minutes - 51.1 MBIn response to unrelenting disruption caused by both technological advances and the COVID-19 pandemic, many leaders are rethinking how they value and invest in their workforces. In today’s episode, we dig deep into what talent marketplaces are, the benefits they provide to workers and organizations, and considerations for leaders as they endeavor to create these marketplaces.
Resilience in the face of uncertainty
November 20, 2020 12:00 - 53 minutes - 72.9 MBThe global pandemic has dramatically changed the flow of work and likely expedited workplace shifts that were already primed to occur. As organizations continue to start to reopen offices and have employees return to work there are a many experience and safety elements to consider.
Sneak peek at Season 6
November 06, 2020 12:00 - 2 minutes - 3.48 MBLooking back on 2020, almost everything about the employee experience has changed. From furloughs to remote work, today’s employees must navigate a constantly changing environment while simultaneously prioritizing their own health and safety. It’s a situation that requires resiliency and that’s exactly what we’re focusing on in Capital H Season 6. Join us as we explore how, despite historic disruptions, organizations are staying focused on the human experience to foster resiliency and build ...
Soundbites from Season 5: Exploring the path forward
October 02, 2020 11:00 - 53 minutes - 73.9 MBOn this season of Capital H, we explored how three P’s—purpose, potential, and perspective—can help organizations remain distinctly human in a technology-driven world. This episode brings together authors of our 2020 Human Capital Trends report to recap some of our favorite moments and explore how embracing these trends can better prepare organizations for the future. You’ll also hear from previous guests on how their organizations are ramping up for the future of work.
Governing workforce strategies: New questions for better results
September 24, 2020 06:53 - 49 minutes - 68.1 MBNext-generation metrics have become pervasive in professional sports because they ask the right questions about player value. So why not apply that approach to the workforce? On this episode of Capital H, we explore how top organizations are developing advanced forward-looking metrics that go beyond people analytics to reshape the talent experience and combat uncertainty.
Knowledge management: creating context for a connected world
September 11, 2020 11:00 - 54 minutes - 75.3 MBKnowledge creation and curation are key competitive differentiators. Today’s digital, hyperconnected era presents new opportunities and challenges around knowledge management. On this episode of Capital H, Hans Visschers, global head of knowledge management at Philips, shares insights from Philips’ knowledge management transformation and tips for “starting small.” Plus, Deloitte leaders offer their perspective on how knowledge management trends and best practices will continue to evolve.
Beyond reskilling: investing in resilience for uncertain futures
August 28, 2020 13:00 - 51 minutes - 70.6 MBReskilling is a frequently discussed topic in human capital circles, but as our 2020 Human Capital Trends report indicates, reskilling alone may not be a sufficient path forward. In this episode, Deloitte’s David Mallon chats with Allison Salisbury SVP of Employer Solutions at Guild of Guild Education to hear how her organization is redefining adult education through company tuition reimbursement and online learning programs.
Ethics and the future of work: from “could we” to “how should we”
August 21, 2020 13:59 - 48 minutes - 66 MBThe dizzying pace of technological advancement and workforce evolution has created a growing set of ethical challenges. As organizations operationalize the working relationships among humans, teams, and machines, how can they also anticipate and address potential ethical concerns? On this episode of Capital H, we explore how organizations can adjust their day-to-day product development and decision-making processes to produce more ethical results.
The compensation conundrum: principles for a more human approach
August 14, 2020 09:44 - 29 minutes - 40.5 MBAs the workplace and nature of work evolve, companies are forced to constantly revisit compensation strategies. Our 2020 Human Capital Trends report revealed that a majority of respondents see compensation as a critical issue, but just 9 percent feel prepared to address this trend. In this episode of Capital H, Deloitte leaders explore trends, challenges, and opportunities for rethinking compensation strategies to help organizations solve the compensation conundrum.
Superteams: Putting AI in the group
August 05, 2020 14:38 - 41 minutes - 57.4 MBOn this episode of Capital H, Deloitte’s Brad Denny checks in with Jensen Harris, cofounder and chief technology officer of Textio, an AI-powered writing tool. They discuss ways Textio is being used to collaborate with people in a novel, integrated way compared to other word processing technologies. This episode also covers superteams and the workforce trends that have given way to collaboration between workers and cognitive technologies.
The postgenerational workforce: from millennials to perennials
July 31, 2020 11:00 - 49 minutes - 68.8 MBOn this episode of Capital H, Suzan Briganti, CEO and founder of SwarmVision discusses her company’s research with “innovation profiles” that cut across generations and busts common misconceptions about innovation across generations. We also examine how leaders can move beyond the generational lens to understand workers based on values rather than age, enhancing the meaning within their careers and promotes alignment with the purpose of the organization.
Belonging: From comfort to connection to contribution
July 24, 2020 13:15 - 55 minutes - 77.6 MBOn this episode of Capital H, Deloitte’s Jeff Schwartz and Robert Gibbs, associate administrator for the Mission Support Directorate at NASA, discuss the link between the feeling of belonging and organizational performance. You’ll hear about three main building blocks of belonging—comfort, connection, and contribution—along with leadership tips on how to create a culture that builds value at the employee, team, and company levels. You’ll also gain insight on the role diversity and inclusion ...
Designing work for well-being
July 17, 2020 19:10 - 35 minutes - 48.1 MBOrganizations are continuing to realize the link between worker well-being and organizational performance – an overwhelming majority of respondents from the Deloitte 2020 Global Human Capital Trends survey marked well-being as a major priority for their company’s success. But what is well-being in the workplace? We explore this topic with Judy Fimiani, Chief Human Resources Officer at Learning Care Group. Hear how her organization made several key changes to build resilience among its teache...
Introduction & 10 Years of Human Capital Trends
July 10, 2020 12:00 - 32 minutes - 44.8 MBThe 2020 Global Human Capital Trends report calls upon organizations to embrace purpose, potential, and perspective—that characterize what it means to fuse people and technology to perform as a social enterprise at work. The power of the social enterprise lies in its ability to bring a human focus to everything it touches, empowering people to work productively with technology to create lasting value for themselves, their organizations, and society at large. In this week’s episode, we discus...
Sneak peek at Season 5
June 26, 2020 12:00 - 4 minutes - 7.35 MBSeason 5 of the Capital H podcast is here! Our hosts, David Mallon and Burt Rea will be exploring the findings from Deloitte’s 2020 Global Human Capital Trends research entitled “A Social Enterprise at Work: Paradox as a Path Forward”. This year, we begin with a look back at a decade of tremendous change, focusing particular attention on technological innovation and the evolving relationship between technology and the humans to provide leaders with an informed perspective as we look to the f...
Driving team performance through diversity & inclusion
May 08, 2020 12:00 - 32 minutes - 46 MBDiversity and inclusion (D&I) continues to be a driving force for innovative ideas and team performance in the workplace. Jennifer Chatman, the Paul J. Cortese Distinguished Professor of Management at Berkeley Haas, takes a closer look at D&I and discusses key findings from her research, including the positive effects of collective attitudes in diverse teams, how emphasizing diversity encourages risk-taking and innovation, and how managers can lead their teams to embrace diversity through ch...
COVID-19: How are CHROs leading the shift from response to recovery?
May 01, 2020 12:00 - 55 minutes - 76.7 MBThe COVID-19 pandemic is challenging business leaders around the world to rapidly refocus their workforce priorities and programs. How are leading CHROs responding to the crisis and starting to pivot to a path to recovery? We'll explore shifting focus from crisis response to recovery, re-engaging workers to new ways of working, and balancing immediate and future requirements for when, where, and how works gets done and who does it.
Navigating the now: How HR leaders are responding to COVID-19
April 24, 2020 13:47 - 19 minutes - 27.2 MBAs the world grapples with the continued impacts of COVID-19, human capital leaders are at the helm, navigating their organizations through murky waters. As they face uncharted territory, they’re banding together—for support, to share stories, and to strengthen their networks. In this episode, we take a closer look at how organizations are responding to the coronavirus, based on the stories our Bersin members are sharing with us, and with each other. Bersin analysts Pete DeBellis and Julie D...
Right vs. wrong: The psychology of trust
April 16, 2020 21:41 - 30 minutes - 42.1 MBWho do you trust? In this episode, we take a closer look the psychology underpinning perceptions and decisions related to trust, morality, and ethics with David Pizarro, Associate Professor of Psychology at Cornell University and Chief Science Officer at BEWorks. In a keynote address originally delivered at Nudgeapalooza 2019, David shares key findings from his research. He walks us through several real-world ethical dilemmas that uncover what makes us tick—and underscore the nuanced conside...
Breaking the burnout cycle with positive interventions
April 03, 2020 14:47 - 37 minutes - 52.1 MBEmployee burnout is more than just work stress. Left unchecked, it can impact retention, organizational performance, and personal health and safety. In this week’s episode, we sit down with Elizabeth Linos, Assistant Professor of Public Policy at the Goldman School of Public Policy, University of California Berkeley. Elizabeth shares key findings from her behavioral science research on the rise and repercussions of employee burnout. She also explains how practical interventions based on affi...
Calm learning: Minimal distraction, maximum performance
March 26, 2020 22:23 - 41 minutes - 56.8 MBYou may have heard of “calm technology”—the idea that technology should capture one’s attention only in the periphery, with minimal invasive disruptions. But what happens when the concept is applied to learning? In this week’s episode, we look at calm learning through two lenses, the individual and the organizational. Laurie Cameron, author of “The Mindful Day: Practical Ways to Find Focus, Calm, and Joy,” discusses practical tips for creating calm learning conditions that can help us thrive...
Sneak peek at season 4
March 20, 2020 12:00 - 2 minutes - 3.21 MBThe Capital H podcast is back—with fresh insights on putting humans at the center of work. In season four, our hosts David Mallon and Burt Rea continue their discussions with inspiring executives, thought leaders, and researchers who are at the forefront of change in work, the workforce, and the workplace. We’ll explore the evolving trends driving the future of work, including the role of learning, disruptive leadership, and diversity and inclusion. We’ll also step back to focus on our indiv...