Candid Comms podcast with Rachel Miller
72 episodes - English - Latest episode: about 1 month ago - ★★★★★ - 10 ratingsThe Candid Comms podcast connects internal communication professionals to the latest advice and guidance to help you thrive in your role. Your host is international Comms consultant, trainer and mentor Rachel Miller of All Things IC. Join Rachel to access inspirational and practical internal communication advice and ideas. Find out even more about Internal Comms via Rachel‘s popular website www.allthingsic.com or her book, Internal Communication Strategy (Kogan Page, 2024).
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Episodes
The Global launch of Rachel's book, featuring Sia Papageorgiou
May 15, 2024 13:44 - 55 minutes - 76.6 MBThis bonus episode of the Candid Comms podcast celebrates the global launch of Rachel's book, Internal Communication Strategy: design, develop and transform your organisational communication. The book was published by Kogan Page on 3 April 2024 in the UK and rest of world, and in the US on 30 April 2024. This audio was captured as part of the online launch on 9 May 2024, hosted by Sia Papageorgiou from the Centre for Strategic Communication Excellence (CSCE) in Australia. It features qu...
Bonus episode: Rachel's book launch speech and guest interviews
April 30, 2024 17:06 - 21 minutes - 29.9 MBThis bonus episode celebrates the launch of Rachel's book, Internal Communication Strategy: design, develop and transform your organisational communication. The book was published by Kogan Page on 3 April 2024 in the UK and rest of world, and in the US today, 30 April 2024. This audio was captured as part of the in-person book launch in London on 18 April 2024. It features Rachel's speech, plus interviews with some of the internal communicators who attended the night. Order your copy ...
Who can be an internal communicator? S6 E10
April 26, 2024 13:31 - 17 minutes - 23.9 MBWho can be an internal communicator? What are the transferable skills we all have? Why are intentions important? How can you learn about internal communication? Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your organizational communication is out now. You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, ...
How to evaluate internal communication S6 E9
April 19, 2024 16:41 - 22 minutes - 30.4 MBWhat's the difference between evaluation and measurement? What's the best way to include evidence in a monthly measurement report? Why do you need to rely on insight rather than instinct? Today's episode of the Candid Comms podcast focuses on evaluation, which is the penultimate stage of The MILLER Framework. Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rachel's book Rachel's book, Internal Communication Strategy: design, develop and transform your org...
How to lead internal communication and set standards S6 E8
April 12, 2024 06:34 - 25 minutes - 35 MBHow do you lead internal communication in your organisation? What does standard setting look like? What operating model do you have in place? This episode of my Candid Comms podcast examines the leadership part of The MILLER Framework. It also touches on the logistics part when discussing standards. I discuss: What operating models mean for IC How to lead internal communication How to bring an operating model to life for internal communication How standard setting and being a centre...
How to prioritise internal communication S6 E7
April 05, 2024 06:30 - 21 minutes - 29.6 MBHow do you prioritise internal communication? What do you say yes and no to inside your organisation? What informs that decision? Today's episode of the Candid Comms podcast puts prioritisation in the spotlight, by examining the purpose of IC. I examine: why internal communication exists what alignment is and why it matters why you need a shared understanding and meaning the role of stories why your company history matters what industry insights tell us the purpose of internal comm...
Bonus episode: Rachel's book is out now
March 31, 2024 23:05 - 1 minute - 2.04 MBThis bonus episode shares the news that Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication, is available now. It's published by Kogan Page on 3 April in the UK and rest of the world, and 30 April in the US. Order your copy You can order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or you can order a signed copy exclusively via the All T...
Rachel's book is out now S6 E6
March 31, 2024 23:05 - 1 minute - 2.04 MBThis bonus episode shares the news that Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication, is available now. It's published by Kogan Page on 3 April in the UK and rest of the world, and 30 April in the US. Order your copy You can order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or you can order a signed copy exclusively via the All T...
What to expect from Rachel's book S6 E5
March 28, 2024 18:26 - 29 minutes - 40.6 MBMy book, Internal Communication Strategy: design, develop and transform your organizational communication is being published by Kogan Page this week. It is available from 3 April in the UK and rest of world and 30 April in the US. Thank you to everyone who has asked me questions about the book writing process, what is in it and what you can expect. This episode covers all of these points and much more. Full show notes can be found at www.allthingsic.com/podcast Order your copy of Rach...
How to use insights in internal communication S6 E4
March 22, 2024 13:21 - 25 minutes - 35.8 MBHow do you use insights in your internal communication? In this episode of the Candid Comms podcast I examine why insights can be useful. Insights are the second stage of The MILLER Framework - what we know about an organisation and its people. We examine what they are, how to use them and what they can mean for your internal communication and decision making. You'll leave with one thing to know, one thing to do and one thing to think about. Full show notes can be found at www.allthing...
How to create an internal communication vision S6 E3
March 15, 2024 15:49 - 22 minutes - 30.8 MBDo you have an internal communication vision in your organisation? What would yours say if you created one today? In this episode of the Candid Comms podcast I examine why a vision can be useful and how to write one. I've also shared an example with you, which is taken from my book, Internal Communication Strategy: design, develop and transform your organizational communication. You'll leave with one thing to know, one thing to do and one thing to think about. Full show notes can be ...
How to transform your internal communication S6 E2
March 09, 2024 10:02 - 33 minutes - 45.9 MBWhat does it mean to transform communication inside an organisation? How does the Met Office use principles in their IC planning? What is on my Brilliant Basics checklist? I discuss all of these topics and much more in this latest episode of my Candid Comms podcast. Full show notes can be found at www.allthingsic.com/podcast You'll leave with one thing to know, one thing to do and one thing to think about. Pre-order your copy of Rachel's book Rachel's book, Internal Communication Str...
Introducing The MILLER Framework S6 E1
March 03, 2024 10:18 - 27 minutes - 37.5 MBThis episode kicks off season six of the Candid Comms podcast. Rachel introduces The MILLER Framework, which forms the structure for this season of Candid Comms. You'll leave with one thing to know, one thing to do and one thing to think about. The MILLER Framework stands for: Mindset Insights Logistics Leadership Evaluation Revision. See www.allthingsic.com/podcast for full show notes for this episode. The MILLER Framework also forms the structure of Rachel's book, Internal ...
Bonus episode: Pre-order my brand new book today
February 19, 2024 12:30 - 3 minutes - 4.26 MBThis bonus episode shares the news that Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication, is available to pre-order today. It's being published by Kogan Page and will be released on 3 April in UK and rest of the world, and 30 April in the US. Pre-order your copy You can pre-order the book today via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or add your...
Bonus episode: Happy Holidays 2023
December 21, 2023 11:15 - 1 minute - 1.74 MBThis bonus episode closes out 2023. Thank you for listening this year. This is the Online Masterclass website Rachel mentions: https://allthingsic.thinkific.com/. Use the code DECEMBEROFFER 20 save 20% of any Online Masterclass until 31 December 2023. You can find show notes via www.allthingsic.com/podcast. Order Rachel's book Internal Communication Strategy: design, develop and transform your organizational communication is available to order today. You can order the book via your ...
How to improve your internal communication channels S5 E10
December 01, 2023 07:00 - 28 minutes - 39.3 MBHow well are your internal communication channels performing? Are you clear about their purpose? What does good look like for your IC channels? This episode addresses all of these topics, as we delve into the world of working as an internal communicator. You can find show notes via www.allthingsic.com/podcast. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidenc...
How to learn about internal communication S5 E9
November 24, 2023 08:04 - 21 minutes - 29.6 MBHow do you learn about internal communication? What are the best ways to increase your IC skills, knowledge and confidence? Why are award entries useful to help you learn? All of these topics and more are covered in this episode of the Candid Comms podcast. You can find show notes via www.allthingsic.com/podcast. Get a ticket for All Things IC Live As ever, you'll leave with one thing to know, one thing to do and one thing to think about. Do let me know what you think of this epis...
A candid conversation with Advita Patel S5 E8
November 17, 2023 13:22 - 42 minutes - 57.8 MBWhat is the reality of working in internal communication? Why is loneliness prevalent in the IC field? What role does confidence play when you work as an internal communicator? What does inclusive internal communication mean? What's it like to write a book on inclusion? This episode of the Candid Comms podcast features Advita Patel, Director and Co-Founder CommsRebel, A Leader Like Me and CalmEdgedRebel. You can find show notes via www.allthingsic.com/podcast. Get a ticket for All Th...
How to build a successful IC team S5 E7
November 09, 2023 21:50 - 27 minutes - 38.1 MBWhat is the best way to build a successful internal communication team? How can you prove the value of internal communication inside an organisation? What do IC pros need to know before hiring to their team? This episode of the Candid Comms podcast features Alli Cary, Head of Internal Communications at Voyage Care. Alli heads up the multiple award-winning IC team and accepted my invitation to lift the lid on how she's successfully built her team from two to seven people. In this episode...
An introduction to AI for internal communicators S5 E6
November 03, 2023 20:20 - 39 minutes - 54.9 MBAre you using artificial intelligence (AI) in your work as an internal communicator? What do IC pros need to be mindful of when it comes to AI? Whose responsibility is it to think through implications of using the latest tools? This episode addresses all of these topics, as we delve into the world of artificial intelligence. I've examined a white paper from the Institute of Internal Communication and shared my thoughts on this topic. I know this will not be the only time I talk about...
How to make your first IC role a success S5 E5
October 27, 2023 14:34 - 27 minutes - 38 MBWhat does it mean to work in internal communication? How can you make your first IC role a success? If you're looking to recruit an internal communicator, what do you need to be aware of? This episode addresses all of these topics, as we delve into the world of working as an internal communicator. You can find show notes via www.allthingsic.com/podcast. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will i...
How to audit your internal communication S5 E4
October 19, 2023 11:58 - 35 minutes - 49.4 MBHow often do you audit your internal communication? How can you unlock budget to conduct an audit? What do you need to consider before auditing? If you're grappling with this topic in your organisation, help is at hand. Thank you to everyone who asked me to record an episode to help you make sense of auditing internal communication. Spoiler: it's not as scary as it seems. I've revealed my definition and guided you through the process we use here at All Things IC Limited. We've condu...
How to support colleagues experiencing menopause S5 E3
October 13, 2023 22:40 - 28 minutes - 38.7 MBWorld Menopause Day is marked on 18 October. To coincide with this year's annual awareness day, I'm publishing this Candid Comms episode featuring Sue Palfrey, Head of Internal Communication, Community and Engagement at Viridor. During our candid conversation Sue and I discuss: How to support colleagues experiencing perimenopause or menopause Jargon busting the terminology What role should IC play? What's the impact on colleagues? Our personal experiences What data shows us. You ca...
A candid conversation with Asif Choudry S5 E2
October 07, 2023 06:00 - 27 minutes - 37.8 MBAsif Choudry, Sales & Marketing Director at resource, joins me for this episode of Candid Comms. In our candid conversation we discuss: The CommsHERO community How social media can build your personal brand How to show up authentically online Why community matters and much more. Find Asif via LinkedIn and check out the CommsHERO community online. You can find show notes via www.allthingsic.com/podcast. Online Masterclass: How to review and plan your internal communication is ava...
How to plan and review internal communication S5 E1
September 30, 2023 19:42 - 25 minutes - 23.4 MBCandid Comms is back! Welcome to season five. This episode examines: Why there's been a gap since the last episode An insight into my internal communication book How to plan and review internal communication. You can find show notes via www.allthingsic.com/podcast. Online Masterclass: How to review and plan your internal communication is available now. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will...
How to communicate the cost of living crisis S4 E10
November 16, 2022 18:00 - 23 minutes - 27 MBRising food, fuel and utility bills mean the cost of living is impacting everyone. What is your organisation doing to support your colleagues? In this season four finale episode, I've looked at the cost of living and what organisations are doing. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase you...
How to communicate the death of an employee S4 E9
November 08, 2022 12:36 - 26 minutes - 30.8 MBToday's podcast episode comes with a trigger warning as I've addressed the sensitive topic of communicating an employee's death. Towards the end of the episode I discuss suicide and will be pointing you towards resources and guidance. Come back to this episode if you're not feeling in a safe enough space to listen to it today. But please know it's here should you find yourself in the situation where you need to communicate the death of an employee. You can find full show notes and tra...
Why measurement matters for internal communication S4 E8
November 03, 2022 00:01 - 22 minutes - 25.7 MBWhy does measurement matter for internal communicators? How can you measure internal communication? What does good look like for IC professionals? Why do IC pros think measurement is difficult? What do our professional bodies say? I've put measurement under the microscope in this week's episode of the Candid Comms podcast. I've tackled all these topics and more in the latest episode of the Candid Comms podcast. You can find full show notes and transcription for this episode via www.a...
How to work well with a comms consultancy S4 E7
October 26, 2022 23:20 - 28 minutes - 32.9 MBDo you invite comms consultancies to support your in-house internal communication? What's the best way to work with an agency or consultancy? Do you know how to choose the right one for you? What do you need to think through before getting in touch? Today's episode of the Candid Comms podcast features Rachel in conversation with fellow All Things IC Comms Consultant Caroline Cubbon-King. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast. ...
How to plan an effective All Employee Meeting S4 E6
October 20, 2022 08:36 - 22 minutes - 25.4 MBAre you responsible for creating All Employee Meetings? Whether you know them as All Staff events, Town Halls, All Hands, or something else, this episode will help you think yours through. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. As ever, you'll leave w...
How to create an effective intranet S4 E5
October 13, 2022 22:36 - 20 minutes - 18.8 MBWhat does it mean to create an effective intranet? What should it look like? What's the process of designing and delivering an intranet? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast. As ever, you'll leave with one thing to know, one thing to do and one thin...
How to help leaders communicate S4 E4
October 06, 2022 23:01 - 25 minutes - 23.5 MBWhat is the best way to help leaders communicate? What do internal communicators need to be mindful of? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast. As ever, you'll leave with one thing to know, one thing to do and one thing to think about. Do let me know...
How to be an ethical internal communicator S4 E3
September 29, 2022 23:01 - 32 minutes - 30 MBWhat does it mean to be an ethical internal communicator? What resources exist to support Internal Comms professionals in making ethical decisions? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast. As ever, you'll leave with one thing to know, one thing to do an...
How to communicate in professional services S4 E2
September 23, 2022 06:01 - 25 minutes - 23.5 MBWhat does it mean to communicate in professional services? From an internal communication perspective, what do you need to be mindful of? This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. You can find full show notes and transcription for this episode via www.allthingsic.com/podcast. As ever, you'll leave with one thing to know, one thing to do and one thin...
What is internal communication? S4 E1
September 19, 2022 23:01 - 28 minutes - 26.5 MBWhat is internal communication? If you are brand new to the world of corporate communication, have years of PR experience but are curious about internal communication, or are working in the field and want to know more, this episode will help you. This episode of the Candid Comms podcast with international internal communication consultant, trainer and mentor Rachel Miller will increase your skills, knowledge and confidence. This is the first episode of season four and covers: What inte...
How to communicate in a manufacturing environment S3 E10
February 05, 2022 07:47 - 46 minutes - 42.8 MBWhat do internal communicators need to think about when communicating in a manufacturing environment? Alexandra Bîrlădianu is Head of Corporate Communication at Guardian Industries. She joins me from Luxembourg to talk about the challenges and opportunities of working in a glass and automotive focused organisation. This is the final episode of season three and covers: Communicating change in a manufacturing environment. Why the role of the supervisor is so critical. How to reach sho...
What IC pros need to know about The Great Resignation S3 E9
January 29, 2022 08:01 - 26 minutes - 24.6 MBWhat is The Great Resignation? What do internal communicators need to know about what's happening? How can we acknowledge and address The Great Resignation inside organisations? In this episode of the Candid Comms podcast I cover: What The Great Resignation is Why purpose matters How can you retain employees? Renegotiated terms and conditions Microsoft's recent work trends study An employee engagement model Why sentiment matters Knowledge management. As ever, you'll leave with ...
What IC pros need to know about accessibility
January 22, 2022 10:00 - 24 minutes - 22.4 MBWhy is accessibility important for internal communicators? What does it mean to have accessible internal communication channels? What do we need to be mindful of? In this episode of the Candid Comms podcast I cover: What advice exists to help internal communicators learn about accessibility? What do internal communicators need to think about when planning channels? How to take practical action The importance of knowing the accessibility needs of your employees. As ever, you'll leave...
What IC pros need to know about accessibility S3 E8
January 22, 2022 10:00 - 24 minutes - 22.4 MBWhy is accessibility important for internal communicators? What does it mean to have accessible internal communication channels? What do we need to be mindful of? In this episode of the Candid Comms podcast I cover: What advice exists to help internal communicators learn about accessibility? What do internal communicators need to think about when planning channels? How to take practical action The importance of knowing the accessibility needs of your employees. As ever, you'll leave...
How to recruit an internal communicator S3 E7
January 15, 2022 10:00 - 30 minutes - 28.3 MBAre you recruiting an internal communication professional? Do you know how to describe the type of person you’re looking for? Is this the first time you’ve tried to hire an IC pro? Have you researched the job title accurately? This week’s episode of the Candid Comms podcast is for you if you’re searching for a job, adding to your team or recruiting a Comms pro. I cover: How to recruit an internal communicator What skills to look for How to describe IC roles What I use to help Comms ...
What IC pros need to know about culture S3 E6
January 08, 2022 10:01 - 30 minutes - 28 MBHow often do you talk about culture in your organisation? It's a phrase you'll probably hear a lot in your Comms career. You've probably spoken about culture with your leaders, colleagues and team. I cover: What organisational culture means Definitions I use How to define culture What you need to know about culture How to use models Practical things to try out. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benef...
How to create an IC channel strategy S3 E5
December 30, 2021 19:03 - 28 minutes - 25.8 MBWhat is your internal communication (IC) channel strategy like? If you need to review yours, or want to create one for the first time, this episode will help you. I cover: What a channel strategy is The role of internal communication channels The three things you need to know How to make informed decisions What you need to be mindful of when planning your content How to review your internal communication channels Why you need to focus on accessibility. Do let me know what you think...
How to plan your 2022 internal communication S3 E4
December 18, 2021 11:00 - 21 minutes - 19.5 MBHow is your 2022 planning going? Need some help? If so, this episode of the Candid Comms podcast is for you. I cover: Why you need to review 2021 How to get organised for the year ahead The importance of analysing your work. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. Useful links: Add your name to receive Rachel's monthly Water Cooler newsletter. Show notes for this episode. All show notes: allthi...
What start-ups need to know about internal communication S3 E3
December 11, 2021 11:35 - 22 minutes - 20.7 MBWhat do new companies need to know about internal communication? When is the right time to make your first Comms hire? This episode of the Candid Comms podcast is for you if you're interested in joining a start-up, are thinking about hiring your first Comms pro or want to know more about the world of internal communication. You'll leave with one thing to know, one thing to do, and one thing to think about. Do let me know what you think of this episode and don't forget to rate, review an...
How to create a monthly IC measurement report S3 E2
December 04, 2021 10:53 - 25 minutes - 23.5 MBHow do you measure your internal communication? Do you create a regular measurement report? If so, what's in it? If you've never created a measurement report, what would you put in one? This is the topic up for discussion in this Candid Comms podcast episode. This episode covers: Why measure your IC What and how should you measure What format should a measurement report be in What does good look like What actions can you take today to measure your internal communication? and much ...
How to set standards in Internal Comms S3 E1
November 28, 2021 20:56 - 25 minutes - 23.6 MBHow can you set standards for your internal communication? How do you know what good looks like for your organisation? What should you be focusing on? Welcome to season three of the Candid Comms podcast with Rachel Miller. We're going to be tackling all these questions and more through this episode. You'll leave with one thing to know, one thing to do, and one thing to think about. During this episode I cover: What it means to have brilliant basics in place Why you need to map your ...
A candid conversation about mentoring with Melisa Kakas S2 E10
August 07, 2021 23:01 - 33 minutes - 38.9 MBWhat are the benefits of having a mentor? When is the right time to volunteer to be a mentor yourself? Today's episode of the Candid Comms podcast is the season two finale and features Melisa Kakas, Internal Communications Manager at British Business Bank. I have the pleasure of mentoring Melisa through the Institute of Internal Communication's (IoIC) mentoring scheme. During our conversation we discuss: What are the benefits of being mentored? When is the right time to put yourself fo...
How to create an effective internal communication team S2 E9
July 31, 2021 23:01 - 25 minutes - 23.6 MBDo you know how to create an effective IC team? This week's episode of the Candid Comms podcast includes: The questions IC pros ask each other The purpose of internal communication How to structure an internal communication team Questions we need to ask ourselves when creating an IC team How to test the maturity of your organisation's internal communication. and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros c...
How to say no to stakeholders S2 E8
July 24, 2021 23:01 - 35 minutes - 32.9 MBWhat are your relationships like with your leaders and stakeholders in your organisation? Do you feel able to say no to them? This week's episode of the Candid Comms podcast includes: Why you need to say no How to talk confidently and explain your decision making How to gather your evidence The hardest words to say in internal communication and much more. Do let me know what you think of this episode and don't forget to rate, review and follow, so other Comms pros can benefit too. U...
How to repurpose your internal communication S2 E7
July 17, 2021 23:01 - 23 minutes - 21.8 MBDo you repurpose your internal communication? How do you make your IC channels work collectively well together? These are some of the topics I've examined in this week's episode of the Candid Comms podcast. This episode includes: What does repurposing mean? What type of content can be repurposed? What mindset is useful when creating content? What are the benefits of repurposing Mistakes and pitfalls to avoid and much more. Do let me know what you think of this episode and don't for...