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CSTG 166: Managing Reviews: Grow Your Reputation with Mark Spencer
Can't Stop the Growth
English - April 16, 2024 09:00 - 37 minutes - 86.3 MB - ★★★★★ - 66 ratingsBusiness hvac business growth leadership team trades Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Adapting for Success: Strategies to Thrive, Part 1 with Bill Rossell and Alicia Johnston
Next Episode: CSTG 167: Embracing Vulnerability with Jamie Miller
Mark Spencer, a seasoned expert and the force behind Consumer Fusion, brings a wealth of knowledge on reputation management, particularly in the home services franchising and healthcare industries. In this episode, he and Chad Peterman delve deep into the nuances of managing online reputation and reviews in today's digitized world. Mark uncovers the three-pronged approach to reputation management integral to any modern business: generating reviews as an offensive strategy, removing negative feedback as a defensive tactic, and crafting precise review responses.
Additional Resources:
Chad on LinkedIn
Peterman Brothers Website
Mark on LinkedIn
Consumer Fusion Website
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