The Unintended Consequences of Lowering Talk Time
CX RIOT RADIO
English - October 05, 2022 20:01 - 9 minutes - 9.19 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: All the Call Floor is a Stage
Next Episode: Adventures in Bad CX
On this episode of Caffeinated CX, we talk about what the unintended consequences of incentivizing or pushing low talk times. It's all about returning to basics, and not rushing the customer off the phone and letting them speak is as basic as you can get.
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