The Three Types of Empathy

CX RIOT RADIO

English - June 01, 2022 14:25 - 11 minutes - 10.3 MB - ★★★★★ - 1 rating
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Previous Episode: Always Keep the Call Moving

Next Episode: Burn Out

Empathy. Empathy statements. It seems it's baked into every CSR script, making them seem rehearsed and non-genuine. That's not good.

In this episode we talk about the three types of empathy (cognitive, emotional, and compassionate) and how maybe we've been doing empathy wrong in the CX game.

Also, happy birthday Drew

Obligatory LinkTree: https://linktr.ee/caffcx

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