The PP Spectrum

English - June 22, 2022 14:08 - 13 minutes - 12.6 MB - ★★★★★ - 1 rating
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Previous Episode: Attrition Warfare

On today's episode we talk Practitioners and Pontificators, and where the most effective CX Professionals fall on that spectrum.

Is too much influence and prestige given to one side or the other?

What does the (apparently coming) recession mean to companies claims of being customer-centric?

All this and more on this episode of Caffeinated CX!!!

Here's the LinkTree: https://linktr.ee/caffcx

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