The Negative Connotations of Coaching

CX RIOT RADIO

English - February 08, 2023 15:50 - 11 minutes - 10.4 MB - ★★★★★ - 1 rating
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Previous Episode: The 5 Cardinal Rules for Amazing CSRs

Next Episode: 12 Needs for Ultimate CX

Heya! It's me Imoen!

Wait a second.

On this episode of Caffeinated CX we talk about coaching, and why some people feel... a certain way about it.

Why is coaching at some places a negative? Why is it that at some places the only time an employee meets with a team lead or a supervisor it's because they messed up? That's a bit messed up, maybe they need the coaching. Who knows.

Anyway, here's the LinkTree, and remember to buy my book!

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