The Long-Term Consequences of Short-Term Savings

CX RIOT RADIO

English - October 04, 2023 15:33 - 5 minutes - 5.35 MB - ★★★★★ - 1 rating
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Previous Episode: Customer Service Week 1: The HeroCX Framework

Next Episode: The HeroCX Framework: Customer Service Week 2023

In this episode of Caffeinated CX we rant about the injustice of cutting customer service jobs when companies face challenges. Discover why this practice is not only wrong but detrimental to long-term success and human dignity. Join the fight against outsourcing and stand up for the unsung heroes of your business—your customer service representatives!

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