The EX CX Cycle
CX RIOT RADIO
English - February 04, 2022 15:23 - 5 minutes - 5.14 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Good morning! Today we are going to have a brief talk on the EX/CX Cycle. What's that? I often use the equation ex=cx² or employee experience=customer experience squared.
The cycle is this: the employees take care of the customers, the customers take care of the business, the business takes care of the employees, and it repeats in a never ending circle of life.
How is this done? Through a company culture that encourages transparency, respect, and collaboration.
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