The Customer Loyalty Secret

CX RIOT RADIO

English - November 08, 2023 12:38 - 11 minutes - 10.8 MB - ★★★★★ - 1 rating
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Next Episode: How Companies Can Reduce Employee Burnout

In this episode, we're breaking down the ultimate secret to customer loyalty – reducing effort. We'll uncover the hardcore truth supported by data from the Harvard Business Review and insights from "The Effortless Experience." Discover how industry giants like Amazon and Chick-fil-A have mastered this game. Plus, learn the battle-tested strategies to obliterate customer effort in your business: fully staffed voice channels, ruthless chatbots, and self-service ordering. Get ready to level up your customer loyalty game!

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