Safety, the Brand, and the CX with Fernando Lucio

CX RIOT RADIO

English - November 10, 2021 17:00 - 15 minutes - 14 MB - ★★★★★ - 1 rating
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Previous Episode: Simplifying the Peak-End Rule

Next Episode: NPS Scores (Net Promoter Score... Scores)

I sat down with Fernando Lucio, Safety Director and Fleet Commander of Rooter Hero Plumbing back during Customer Service Week. (Full disclosure: I work for Rooter Hero Plumbing)

We talk about the importance of safety, especially with driving company vans (aka: giant moving billboards) and how that affects the brand and the customer experience. Enjoy!

https://linktr.ee/caffcx

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