![CX RIOT RADIO artwork](https://is4-ssl.mzstatic.com/image/thumb/Podcasts115/v4/38/e4/31/38e431be-b626-6034-b071-b477fa28afa4/mza_13788331372759356933.jpg/100x100bb.jpg)
Raise the Middle, Cut the Bottom
CX RIOT RADIO
English - December 20, 2023 08:19 - 8 minutes - 7.4 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Leadership Capital
Next Episode: The Great KPI Quest
In this episode of Caffeinated CX, we delve into the vital essence of call center success. Highlighting the undeniable importance of focusing efforts on top performers, nurturing middle achievers, and making tough yet crucial decisions regarding underperformers.
Discover why even tripling the performance of struggling agents pales in comparison to the impact of cultivating excellence within the team.
Join us to understand the metrics that matter and the necessity of redirecting resources for optimal results.
https://linktr.ee/caffcx
---
Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support