OTTER 2.0
CX RIOT RADIO
English - March 01, 2023 15:41 - 16 minutes - 15.1 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Reduce Your Turnover Rate by NOT Doing This
Next Episode: Sales Training for Plumbers w/Tony Gee
Hello! On this episode of Caffeinated CX we delve back into OTTER which stands for Over the Top Empathy and Rapport, and we redefine what "Over the Top" means in a realistic, real-world sense. So, grab a cup of coffee, crack open an energy drink, or set up a line of pre-workout and give it a bump and LFG.
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