Leveling Up the Contact Center with Performance Pay
CX RIOT RADIO
English - July 19, 2023 13:14 - 15 minutes - 14.6 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Creating Cyborgs With Bad QA
Next Episode: P.E.A.C.E. Company Culture and Values
In this episode of Caffeinated CX, we dive deep into the world of call centers and explore the game-changing benefits of performance pay and gamification. Drawing inspiration from the legendary game World of Warcraft and others, we'll uncover how these strategies can supercharge your call center's productivity, motivation, and customer experience. Get ready to unleash the inner warriors, mages, warlocks, and paladins within your agents and take your call center to new heights!
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