Hiring For EQ and CQ

CX RIOT RADIO

English - September 06, 2023 17:31 - 14 minutes - 12.8 MB - ★★★★★ - 1 rating
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Previous Episode: The Communication Crucible

Next Episode: The Customer Centric Plumbing Company

On this episode of Caffeinated CX we talk about hiring members for your Customer Service Team off of their EQ (Emotional Intelligence Quotient) and their CQ (Control Quotient). Why is it important? Which is more important?

We turn to the pages of the Effortless Experience to see.

LinkTree

Steel & Soul

The Blue Collar Call Center

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