Customer Service Isn't For Everyone

CX RIOT RADIO

English - August 09, 2023 12:52 - 11 minutes - 10.8 MB - ★★★★★ - 1 rating
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Previous Episode: The Compassionate Meritocracy

Next Episode: One Stop Resolutions (From the Caffeinated Archives)

In this episode of Caffeinated CX, we tackle the frustration of repeating ourselves during calls and the importance of empathy in customer service. Discover why getting worked up over simple questions isn't worth it and why ego has no place in exceptional service. It's time to flip the script, treat everyone with respect, and turn each call into an opportunity to make a positive impact.

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