Customer Satisfaction Vs Customer Loyalty

CX RIOT RADIO

English - September 07, 2022 13:45 - 19 minutes - 17.9 MB - ★★★★★ - 1 rating
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Previous Episode: Is Resolving Customer Complaints Enough? With Kat and Vanessa

Next Episode: The Laws of Referability

In this first ever crosspost with HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), I sat down with Kat Conchas and John Akhoian to discuss CSAT and CLOY, what they mean, and to discover if one is more important than the other.

https://linktr.ee/caffcx

Kat: https://www.linkedin.com/in/katherine-conchas-819700205/

John: https://www.linkedin.com/in/john-akhoian/

HeroTalk: https://open.spotify.com/show/4xK9JgDxEsvzcOAvyvi6H0?si=uhnKR8uTQVu9g9tfj4LZSw&utm_source=copy-link%3F&nd=1

Rooter Hero: https://rooterhero.com/

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