CSAT is a BS Metric
CX RIOT RADIO
English - December 30, 2021 15:41 - 6 minutes - 5.73 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Let's Review Your 2021
Next Episode: The Golden Rule
Don't track customer satisfaction. Satisfaction isn't enough. Track customer loyalty.
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