Critical Failures in CX

CX RIOT RADIO

English - January 11, 2023 16:01 - 15 minutes - 14.4 MB - ★★★★★ - 1 rating
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Previous Episode: Stoicism in the Contact Center- BONUS EPISODE

Next Episode: Running a Contact Center Team

On this episode of CX we talk about why Customer Experience is so bad right now, and focus in on one company that has recently rolled a 1 with their PR and CX strategy. Roll for initiative, we're going in.

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