Company-Customer Friction

CX RIOT RADIO

English - November 02, 2022 16:47 - 11 minutes - 10.5 MB - ★★★★★ - 1 rating
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Previous Episode: Call Center Horror Story: Cell Phone Policies

Next Episode: Wowing Customers

Friction is good in a couple of circumstances (this is a family friendly show, so use your imagination), but when it comes to creating unnecessary friction for a customer to use your services? Nah. No Bueno. Let's talk about it.

https://linktr.ee/caffcx

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