Call Center = Cost Center?

English - October 18, 2021 12:00 - 11 minutes - 16.2 MB - ★★★★★ - 1 rating
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Previous Episode: ex=cx²

Next Episode: Customer Expectations

We go over this article:

https://www.forrester.com/blogs/cancel-the-cost-center-culture-in-customer-service/

No... it's not confirmation bias. Why would you say that?

Here's the Caffeinated CX Linktree: https://linktr.ee/caffcx

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