Basically, It's The Basics
CX RIOT RADIO
English - July 13, 2022 14:38 - 15 minutes - 14.5 MB - ★★★★★ - 1 ratingCareers Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Everyone is talking about Wowing the Customer. About creating those memorable awesome, social media sharable customer experience moments (not fabricated by a PR company) that drive traffic and more customers to our websites, our call centers, and our stores.
But what if I told you that maybe just mastering the basics is enough to Wow a customer right now. Maybe not keeping a customer in a call queue for an hour is enough to be a 'Wow moment'.
Look, we should never stop trying to make the customer's experience an awesome one, but who'd definition of awesome are we using? The customers? Or a blown up definition made up by gurus and pontificators?
Obligatory LinkTree... link: https://linktr.ee/caffcx
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