Masako Yamamura: Hospitality and Retail Training Professional

Now and Zen Japan

English - August 11, 2022 12:00 - 44 minutes - 30.3 MB
Management Business Society & Culture Personal Journals japan japanese business hospitality japan stories japan business japan podcast japanese culture working in japan life in japan living in japan Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: William Ryan: Japan Hospitality Consultants founder and Irish bar pioneer

Next Episode: Sean Nichols: Japan Entertainment industry insider & Ultraman actor

This updated and re-released episode we get into Hospitality and Retail with professional sales and leadership trainer Masako Yamamura. We discuss Omotenashi possibly leading to world peace, Bartenders are the most fun hospitality people, Commissions and culturally why Japanese avoid the system , Fortune-tellers, and the numerous differences and similarities between the retail and hospitality industries in Japan. Other highlights from our conversation:

What the hospitality industry could learn from the retail industryHer definition of "Omotenashi" and why she hated the Olympic O-MO-TE-NA-SHI presentationUsing hospitality concepts in retail can differentiate your brand from competitionWhy a 5-star hotel experience in Japan is not as positive vs. overseasWhy Japanese "Just In Case" mentality holds back true hospitalityLeast popular jobs for todays Japanese youthHer pessimism regarding the future of JapanA story about a fortune-teller's shocking but reaffirming message

gugu Sleep Company https://gugu.jp
My Solutions https://www.my-solutions.jp
Masako Yamamura
https://www.linkedin.com/in/masako-yamamura-88060517/