#ActivitiesStrong 20

Regardless of organization size or the resources available to us, every leader within every organization in senior living can build trust with their employees so that they are in turn able to provide residents with meaningful engagement. Without building trust, managers will never be able to drive long-term success for their team, family members, residents, or overall organization.

Anthony Ormsbee-Hale, Vice President, People Operations at Civitas Senior Living, shares practical approaches to building trust with employees, highlights best practices to foster interdisciplinary collaboration and respect and shares how to overcome challenges in low-trust environments. This session is beneficial for emerging leaders looking to lean into leadership or for individuals who have been in leadership roles for years but are looking for new ways to establish connections with employees.

Attendees who joined the webinar were able to:

• Define high trust culture using the Great Place to Work methodology and apply it to their own senior living community

• Recall behavioral skills that support establishing trust and respect between team members and understand how this can help improve resident and family satisfaction

• Compose questions that can be utilized to evaluate employee trust levels and identify barriers to trust so that the community can ensure that meaningful engagement can be offered by a collaborative team

Download 10 Tops for Success: Resident Engagement and Building Trust.

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